Assistant Cafe Manager - George Howell Coffee @ the Godfrey Hotel

George Howell Coffee Company•Boston, MA

19h

About The Position

Knowledge and Skills Working knowledge in the following dimensions of café functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports. Must be ServSafe Certified, certified in Choke Saving, and completed allergen awareness training. Experience in café point-of-sale (POS) systems (e.g., Toast or similar) and online reservation systems. Strong written and verbal communications skills and exceptional consciousness of non-verbal language. High level of active listening skills and strong guest service skills, which include the ability to resolve guest issues/complaints with tact and diplomacy. Strong leadership and people management skills. Strong interest in specialty coffee industry and artisan food products and good, continuously cultivated ability to taste foods and beverages for quality control purposes. Strong multi-tasking, organizational, and time management skills to ensure a quick response to guest, staff, and corporate office needs. Excellent problem-solving skills to detect changes in circumstances or events and ensure guests’ satisfaction, also required to work effectively in pressure and/or busy situations. Required to adapt quickly to change to ensure the smooth and effective operation of the business. Punctual for work and meeting commitments. Professional and courteous demeanor. Professional attire. Positive team and motivational skills. Aptitude for accurate mathematical calculations as it relates to inventory and related supplies. Exceptional personal hygiene and positive representation of the organization to employees, guests, and vendors. Fluent in English speaking, writing, and understanding. Education Requirements Bachelor’s Degree in Business, or similar; 2 plus years of experience. Equivalent education and experience may be substituted for Bachelor’s Degree. Benefits: Employee discount Health insurance Dental insurance Short Term Disability insurance - PFML Long Term Disability insurance Paid time off – vacation, sick, personal days and holiday pay Parental leave - PFML Professional development assistance – we promote from within Good Things to Know: Our Café is open seven (7) days a week, hours and work days will fluctuate Expertise with POS systems is a requirement This position reports to our General Manager at the Godfrey Café This position is open to internal candidates from date of posting until the position is filled Physical Demands Ability to stand, move, bend and stretch up to eight (8) hours per day Able to lift up to 50 pounds frequently How to apply: Please follow this link: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6205555 We are an equal opportunity employer. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or another protected category. www.georgehowellcoffee.com

Requirements

Working knowledge in the following dimensions of café functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
Must be ServSafe Certified, certified in Choke Saving, and completed allergen awareness training.
Experience in café point-of-sale (POS) systems (e.g., Toast or similar) and online reservation systems.
Strong written and verbal communications skills and exceptional consciousness of non-verbal language.
High level of active listening skills and strong guest service skills, which include the ability to resolve guest issues/complaints with tact and diplomacy.
Strong leadership and people management skills.
Strong interest in specialty coffee industry and artisan food products and good, continuously cultivated ability to taste foods and beverages for quality control purposes.
Strong multi-tasking, organizational, and time management skills to ensure a quick response to guest, staff, and corporate office needs.
Excellent problem-solving skills to detect changes in circumstances or events and ensure guests’ satisfaction, also required to work effectively in pressure and/or busy situations.
Required to adapt quickly to change to ensure the smooth and effective operation of the business.
Punctual for work and meeting commitments.
Professional and courteous demeanor.
Professional attire.
Positive team and motivational skills.
Aptitude for accurate mathematical calculations as it relates to inventory and related supplies.
Exceptional personal hygiene and positive representation of the organization to employees, guests, and vendors.
Fluent in English speaking, writing, and understanding.
Bachelor’s Degree in Business, or similar; 2 plus years of experience.
Equivalent education and experience may be substituted for Bachelor’s Degree.