Assistant Cafe Manager - CHI West Loop

Chobani • Chicago, IL

69d • $67,500 - $67,500

About The Position

As an Assistant General Manager, you'll be the right hand to the General Manager, helping lead daily operations while creating an environment where both guests and team members feel welcome. The Assistant General Manager should enjoy working in a fast-paced environment and can collaborate with the General Manager to help recruit, work with, train, and develop a team of baristas to provide the exceptional customer service and quality coffee experience that La Colombe has built its reputation on.

Requirements

• Previous Leadership or supervisory experience in hospitality, retail, or food & beverage
• Strong people skills and a natural ability to inspire a good team
• Knowledge of cafe operations, barista skills, or a passion for coffee culture
• Ability to multitask and stay calm under pressure in a fast-paced environment
• Basic understanding of business operations (scheduling, inventory, POS systems)
• Flexibility to work early mornings, evenings, weekends, and holidays as needed
• Ability to stand for long periods and lift up to 50 lbs
• Frequent walking, bending, reaching, and twisting

Responsibilities

• Act as a host, ensuring every customer has a positive experience
• Lead by example and coach the team to deliver outstanding service, addressing customer inquiries promptly
• Handle guest concerns with empathy and quick solutions, keeping service standards high
• Assist in recruiting, training, and developing a high-performing team
• Provide ongoing coaching and feedback, fostering a positive and collaborative environment while demonstrating compassion and care in relationships with teams
• Be visible, approachable, and ready to jump in wherever needed
• Work side by side with the team to keep the service fast, friendly, and on point
• Assist in managing daily café operations, ensuring high standards of food and beverage preparation, presentation, and service
• Ensure compliance with health and safety regulations
• Work collaboratively with the market trainers to ensure that all employees are bar trained up to La Colombe's beverage standards
• Manage opening and closing procedures and assist in developing strategies to drive business growth
• Develop and maintain a weekly schedule with General Manager support that is efficient, cost-effective and can deploy all Baristas to positions that drive a positive customer experience

Benefits

• Medical, dental, vision coverage
• Disability insurance
• Health savings account
• Flexible spending accounts
• Tuition reimbursement
• 401k match of 100% on up to 5% of eligible pay
• Fertility and childcare assistance
• 12 weeks of parental leave at full pay after six months of continuous employment
• Employee assistance program
• Fitness discounts
• Wellness reimbursement
• On-site gym access (certain locations)
• Monthly wellness newsletter
• Starting at 70 hours of paid time off
• 11 holidays
• Paid volunteer time off
• Military service leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Manufacturing
• Number of Employees: 1,001-5,000 employees