Assistant Branch Retail Manager

SOUTHERN BANK • Poplar Bluff, MO

97d

About The Position

The position assists the Branch Retail Manager with outside sales initiatives aimed at acquiring, expanding, and retaining customer relationships. The role involves developing new deposit business and acting as a primary liaison for handling branch operational issues while also serving as a financial liaison to customers. Team members are expected to ensure confidentiality of customer information and comply with bank regulations.

Requirements

• Associates degree or High School diploma and 3+ years of bank/finance sales and customer service experience.
• Excellent understanding of the Bank’s products and services.
• Proficient in business products such as Cash Management and Remote Deposit Capture.
• Demonstrated positive and helpful attitude toward customers.
• Good interpersonal communication skills.
• Good computer skills.
• Excellent customer service skills.

Responsibilities

• Assists Branch Retail Manager in acquiring, expanding and retaining customer relationships through business calls.
• Takes ownership of the customer experience, including opening accounts and resolving service issues.
• Develops new customer relationships and retains existing ones by identifying customer opportunities and cross-selling.
• Educates customers on utilizing available access channels.
• Supports and delivers sales efforts to enhance and retain the retail customer base.
• Participates in business development opportunities to establish visibility in the community.
• Resolves difficult customer situations effectively while ensuring high customer satisfaction.
• Prepares and compiles complex new customer data for account openings.
• Maintains proficiency in bank products and services.
• Maintains knowledge of bank regulatory requirements.
• Assists, trains, and mentors branch retail staff.
• Supervises and observes employees, providing coaching on sales practices and customer service.
• Acts in the capacity of the Branch Retail Manager in their absence.
• Looks for opportunities to improve branch profitability and deposit growth.
• Motivates employees by incorporating the Bank’s Patch and branch goals into communications.
• Assists with branch security oversight and training.
• Maintains knowledge of procedures for ATM/ITM settlement and cash handling.
• Maintains reliable attendance and may work overtime, nights, weekends, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees