Assistant Branch Relationship Manager

Consumers National Bank•Carrollton, OH

10d

About The Position

ASSISTANT BRANCH RELATIONSHIP MANAGER We firmly believe that our employees are the driving force behind our MISSION. Join our Team and join us in saying, “I make a difference”. We are currently looking for an Assistant Branch Relationship Manager for our Carrollton branch. The Assistant Manager we bill responsible for supporting the Manager, delivering customer service promptly and professionally, performing Universal Banker duties, and assisting all branch employees. We are pleased to offer a generous benefits package, competitive wages and a collaborative professional work environment. Background, credit and previous employment checks apply to all applicants. Consumers National Bank is an Equal Opportunity Educational Institution/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.

Requirements

A minimum of two years of progressive banking/financial services/teller experience with a successful compliance, customer service, cash handling, referral and/or cross sell ratings preferred.
Lending and new account experience preferred.
Ability to demonstrate competence in retail consumer lending responsibilities and duties
Demonstrated proficiency in interpersonal communications, verbal and written is a must. This position requires daily interaction with customers, employees and vendors and concise communications are critical
Ability to prepare or interpret basic verbal and written instructions and/or perform routine mathematical functions
High school diploma or equivalent
Ability to obtain and maintain Notary and NMLS certifications
Capable of successfully identify customer needs, goals and objectives and suggest bank products and services that match the customers’ needs
Ability to respond and assist customers with inquiries and problem resolution skills
Proven ability to work in a team environment
Proficiency in basic computer skills
Careful attention to detail and time management

Nice To Haves

A minimum of two years of progressive banking/financial services/teller experience with a successful compliance, customer service, cash handling, referral and/or cross sell ratings preferred.
Lending and new account experience preferred.

Responsibilities

Serve in a supervisory role in the Branch Manager’s absence
Offer support and performance coaching to all branch employees
Create work hours/schedules for employees (adequate branch coverage, time off, early days, overtime avoidance)
Schedule vacations and other time off for branch associates
Assist in supervision of branch security
Deliver exceptional customer service with a positive approach in all areas of retail banking
Perform all Universal Banker tasks and responsibilities within established policies, procedures and guidelines
Open all types of deposit accounts for consumer and commercial customers
Takes loan applications, process and close consumer loans
Provide Notary Public services and Medallion Signature Guarantee
Build customer loyalty, establish customer relationships, and utilize relationship selling to provide solutions
Identifies customer needs and refer financial products and services both to current and prospective clients
Generate new business to assist in meeting established profitability goals