ASSISTANT BRANCH OPERATIONS MANAGER
About The Position
Responsible for assisting the Branch Operations Manager in supervising branch operations, managing customer retention, mentoring and developing branch staff and working with other department to support the growth of the Bank. Provide leadership, advice, coaching, and education of CSRs and ASRs. Assist the BOM in branch operations such as customer service area, account services, loan applications and closings (where applicable), facility management, vault/safe deposit and branch capture. Assist in customer management and retention, promotion of bank products and services, implementing sales initiatives and incentive programs, as well as training, mentoring, and development of staff. Promoting bank products and services. Balancing of teller drawer and maintaining satisfactory ASR Quality Control percentage. Manage and oversee other miscellaneous duties such as ATM maintenance/replenish, coin machine, cash advance machine, branch capture, wire transfers, handling customer complaints, and various reports. Community involvement by participating and promoting Impact days.
Requirements
- Account Services knowledge
- Creativity
- Interpersonal/People Skills
- Ability to Instill & Practice Team Building
- Ability to make good, sound judgements and decisions
- Excellent Customer Service skills
- Delegation skills
- Discretion and Independent Judgment
- Flexibility
- Cash/Check Handling Experience
- Management skills
- Microsoft Office knowledge
- Ability to operate standard office equipment
- Professional oral/written communication skills
- Organization and Time Management skills
- Ability to perform effectively and professionally under stress
- Public interaction skills
- Standing continually for 2 hours or more
- Ability to lift minimum 50lbs for coin bags
- Instill & Practice teambuilding
- May require occasional travel
Responsibilities
- Supervising branch operations
- Managing customer retention
- Mentoring and developing branch staff
- Working with other department to support the growth of the Bank
- Provide leadership, advice, coaching, and education of CSRs and ASRs
- Assist the BOM in branch operations such as customer service area, account services, loan applications and closings (where applicable), facility management, vault/safe deposit and branch capture
- Assist in customer management and retention
- Promotion of bank products and services
- Implementing sales initiatives and incentive programs
- Training, mentoring, and development of staff
- Promoting bank products and services
- Balancing of teller drawer and maintaining satisfactory ASR Quality Control percentage
- Manage and oversee other miscellaneous duties such as ATM maintenance/replenish, coin machine, cash advance machine, branch capture, wire transfers, handling customer complaints, and various reports
- Community involvement by participating and promoting Impact days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
