Assistant Branch Operations Manager
About The Position
The Assistant Branch Operations Manager is responsible for assisting the manager with overall responsibilities of the branch, including supporting sales goals; actively participating in selling and delivering all financial services provided by the Bank; managing the daily operations of the branch; resolving service related issues; promoting business for the Bank; and supervising the daily activities of branch personnel. This position helps the branch deliver exceptional quality customer service through opening accounts, responding to client requests, resolving service issues, and providing work direction and coaching to other branch personnel as necessary.
Requirements
- High school diploma or equivalent plus three (3) years of banking experience
- Knowledge of bank operations and products
- Knowledge of basic accounting
- Knowledge of and training on federal and state consumer compliance laws
- Ability to review account information and assess client needs to recommend appropriate Bank products, as demonstrated in previous banking position
- Experience using Microsoft Outlook, Word and Excel
- Excellent communication skills, as demonstrated in previous position interacting with customers
- Ability to give direction to branch personnel as needed, as demonstrated in previous leadership or supervisory role
- Excellent customer service skills
Nice To Haves
- Personal Banking/New Account and supervisory experience preferred
Responsibilities
- Review daily transactions to ensure accordance with rules and regulations of government agencies, regulatory bodies and securities exchanges
- Analyze operations to determine areas where cost reductions could be implemented or program improvements initiated
- Follow procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping
- Attend all sales and product knowledge training and promotional meetings offered in order to keep current on all issues
- Maintain knowledge of Bank policies and procedures
- Perform duties to satisfy auditing issues
- Ensure that all branch general ledger accounts are maintained and reviewed daily, and that cash is in balance
- Perform activities to deepen and enhance existing relationships as well as to establish new client relationships
- Train and keep personnel informed on operational issues
- Manage weekly personnel work schedules to ensure business needs are met
- Review and approve completed timecards to ensure that work times are recorded accurately
- Maintain and compile attendance records for all branch personnel
- Perform personnel actions including performance evaluations, disciplinary actions and interviewing candidates for employment; supervise the daily activities of the branch including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training
- Operate computer terminal or personal computer to process account activity, determining balances and resolving problems within given authority
- Responsible for being familiar with all compliance regulations and policies that are applicable to this position and follow and ensure compliance with these regulations and policies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
