Assistant Branch Manager

Centier Bank • Lafayette, IN

83d

About The Position

The Assistant Branch Manager performs a lead role in helping reach sales goals and deliver on client experience expectations of the branch. As a vital member of the team, they are accountable for identifying prospects, retaining and deepening existing bank client relationships, and recommending value-added bank products and services. The Assistant Branch Manager will manage the entire experience, by efficiently handling client service needs and new account openings for personal/business clients, identifying and acting on opportunities, and making referrals to other lines of business. The Assistant Branch Manager ensures the operational soundness of the branch through completion, training, inspecting, and coaching to retail policies and procedures. The Assistant Branch Manager supports the Branch Manager with all coaching, training, and development of branch associates. This role requires people management and relationship skills, and effective communication/presentation abilities. Strong personal sales performance is required to support the sales efforts of each team member to enrich lives as a financial guide for an even better tomorrow.

Requirements

• Bachelor's degree in a business-related field preferred.
• 2+ years of management experience; preferably in banking, financial services or goal driven retail sales with an emphasis on consumer and business development.
• Client service experience.
• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems.
• Ability to work through client problems by listening to understand and thinking through all options.
• High attention to detail to ensure accuracy.
• Demonstrated ability to work and lead within a team environment.
• Ability to manage multiple bank initiatives and client/team needs simultaneously.
• Demonstrate strong interpersonal, verbal, and written communication skills.
• Consultative skills to identify a client's financial needs and recommend solutions.
• Demonstrated comprehension of consumer credit including loan to value, debt to income, and credit reports.
• Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.

Responsibilities

• Assist in the supervision of branch team.
• Leads and motivates based on Centier's Mission, Essentials of Excellence, and Values.
• Cultivate strong relationships with clients, among associates, between branches and departments, and with external companies and organizations.
• Support the training and career development of all branch associates.
• Assist with the development and implementation of strategies to meet or exceed branch goals and increase market share.
• Participate in and assist with overseeing the Servant Sales process per established guidelines.
• Serve clients by counseling them on their financial needs, complete account openings, and originating/closing loans.
• Maintain and expand existing customer and business banking relationships.
• Ensure Bank policies and standard operational procedures are consistently and uniformly applied throughout the Branch.
• Lead operational duties such as opening and closing the branch, verifying weekly currency shipments, maintaining appearance of branch, assisting associates with balancing their drawers and locating any errors, preparing reports, and balancing the branch ATM and vault.
• Assist with coaching and mentoring of associates to improve results.
• Create schedules based on expected branch traffic and volume.
• Oversee the operation of the branch in the absence of the Branch Manager.
• Handle and resolve client concerns in an efficient manner with the assistance of management if needed.
• Represent Centier professionally with virtual and/or outside community involvement, external initiatives, and volunteerism.
• Assist Branch Manager with the performance management of the team including performance reviews, salary recommendations, coaching, action plans, schedules, hiring, discipline, and termination.
• Foster professional expertise through online courses and internal seminars to assist in career development.

Benefits

• Access to Marathon Health Clinics which provide FREE visits & prescriptions.
• Generous Paid Time Off benefit.
• Tuition Reimbursement.
• 401K match.
• Associate Stock Ownership Plan.
• Daycare Reimbursement.
• FREE Onsite Fitness Center/Fitness Reimbursements.
• Health and Wellness Programs.
• Career Growth.
• Work/Life Balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree