Assistant Branch Manager

Space Coast Credit Union • Middleburg, FL

101d • Remote

About The Position

The Assistant Branch Manager responsibilities are to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar's objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Assistant Branch Manager must maintain a high level of participation within the VyStar leadership team and promote, reinforce, and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities.

Requirements

• High school Diploma/GED is required.
• 3+ years in a customer service, sales, community service, military service, or leadership role is required.
• 2 years' experience in a lead role within a financial institution is preferred.
• A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required.
• Must possess strong teaching and mentoring skills and a commitment to quality service.
• Must be able to work in a fast paced, changing environment.

Nice To Haves

• Associate's degree is preferred.
• Experience in a financial institution is preferred.

Responsibilities

• Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
• Train, encourage, enable, and coach employees to embrace VyStar's Standards of Excellence and Member Service Commitments.
• Model all VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network and other lines of business.
• Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate.
• Assist the BVP by partnering with internal departments dependent upon referrals for success.
• Establish and validate performance objectives for the branch consistent with VyStar Excellence.
• Provide ongoing coaching for direct reports including side-by-side evaluations and performance reviews.
• Conduct daily team huddles and weekly sales meetings which include training on products and services.
• Prepare and administer performance appraisals for direct reports.
• Analyze data to determine and implement staffing changes as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures and perform audits.
• Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures.
• Actively lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment where all team members are respected.
• Resolve member concerns independently and escalate more complex concerns as appropriate.
• Provide counseling to members and employees on all financial matters.

Benefits

• Competitive pay
• 401(k) Plan
• Extensive paid technical and on-the-job training program
• Tuition reimbursement available to all full and part time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED