Assistant Branch Manager

About the position

The Assistant Branch Manager supports the Branch Manager in a wide range of customer service and sales activities, as well as lending operations to drive branch growth. This role involves mentoring, developing, and supervising branch staff, while actively participating in achieving sales and service goals. The Assistant Branch Manager also focuses on strengthening customer relationships through outbound calls and customer profiling and takes on a management role in the Branch Manager's absence.

Responsibilities

• Assist the branch manager with overall branch operations.
• Operate a Teller window during peak times or staffing shortages.
• Compile monthly reports on Teller Transactions and Over/Short Reports.
• Conduct interviews and complete loan applications for consumer and small business loans.
• Stay updated on training and regulations related to lending, deposits, and branch operations.
• Generate new relationships and accounts, actively cross-selling bank products and services.
• Update and monitor sales activities using 360 View.
• Maintain and enforce security policies and procedures.
• Help achieve branch sales, deposit, and loan growth targets.
• Motivate, train, and coach employees to meet branch goals.
• Assist with work schedules, performance reviews, and disciplinary actions.
• Represent the financial institution in community activities and business development.
• Ensure compliance with NMLS registration and renewal requirements, including fingerprinting and background checks.

Requirements

• Minimum 3 years of sales and service experience in a retail or financial services business.
• Consumer/residential lending experience preferred.
• Supervisory experience.
• Good interpersonal communication skills.
• Proficient in Microsoft Office programs.
• Strong written and verbal communication skills.
• Ability to adapt to change.