Baycoast Bank-posted about 1 year ago
$45,341 - $62,000/Yr
Full-time • Mid Level
Seekonk, MA
Credit Intermediation and Related Activities

The Assistant Branch Manager I at Baycoast Bank is responsible for the overall management of the branch office in the absence of the Branch Manager. This role focuses on providing high-quality customer service, ensuring compliance with policies and regulations, and supervising branch personnel. The Assistant Branch Manager engages with customers to understand their needs and provide financial solutions, while also promoting a culture of relationship development and service within the branch.

  • Be the face of BayCoast Bank, presenting a professional, friendly, and helpful appearance with every interaction.
  • Effectively engage with customer inquiries in a courteous and efficient manner.
  • Accurately process various customer transactions.
  • Leverage problem-solving and strong communication skills to resolve customer issues.
  • Assist in the administration and efficient daily operation of a full-service branch office, including operations, lending, relationship development, customer service, and security.
  • Assist in developing new deposit and loan business, providing superior customer relations, and promoting a service culture through coaching and staff motivation.
  • Achieve individual and branch relationship development goals through new business development, referrals, and retention of account relationships.
  • Participate in community activities to increase the Bank's visibility and enhance business opportunities.
  • Maintain thorough knowledge of all Bank products, services, policies, regulations, and branch systems.
  • Assist with making business calls to attract new business and enhance ongoing relationships with existing customers.
  • Relationship development management experience.
  • Demonstrated ability to lead, motivate, and develop staff.
  • Proven ability to meet/exceed team and individual goals.
  • Good interpersonal and communication skills.
  • Customer service experience.
  • Supervisory experience.
  • Loan origination experience.
  • Maintains a current registration with the Nationwide Multistate Licensing System (NMLS).
  • Knowledge of bank products and services.
  • Positive and helpful attitude.
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