Assistant Branch Manager

Taylor Bank•Pocomoke City, MD

18d

About The Position

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY At Taylor Bank, everything we do is about serving our community and building strong customer relationships. WE ARE SEEKING: An Assistant Branch Manager with great people skills to take care of customers in our Pocomoke City, Maryland Branch. This is a full-time, day shift position, with occasional Saturday mornings required. YOU WILL BE RESPONSIBLE FOR: Branch Operations & Service Delivery Support day-to-day branch operations to ensure consistent, efficient, and accurate service delivery. Monitor lobby flow and teller/platform coverage; adjust staffing and priorities to meet customer demand. Resolve routine service issues and escalate higher-risk concerns to the Branch Manager as needed. Leadership, Coaching & Performance Coach and support tellers and platform staff to deliver excellent customer experiences and meet performance expectations. Assist with onboarding and training; reinforce policies, procedures, and service standards. Provide day-to-day direction, feedback, and recognition, partner with the Branch Manager on performance discussions and scheduling. Compliance, Risk & Audit Readiness Ensure adherence to all banking regulations and internal policies, including BSA/AML, OFAC, CIP/KYC, privacy, and information security. Maintain dual control and cash-handling standards, review overrides, exceptions, and daily balancing for accuracy. Support internal/external audits and branch reviews by maintaining documentation and promptly addressing findings. Sales, Referrals & Customer Experience Lead by example in identifying customer needs and making appropriate referrals to consumer, small business, and lending partners. Support branch goals through coaching on product knowledge, customer conversations, and follow-up activities. Handle escalated customer concerns professionally and ensure timely resolution to protect customer satisfaction and retention. Cash, Controls & Operational Reporting Assist with cash management activities (vault/ATM balancing, cash shipments, teller cash limits) in accordance with dual control requirements. Review branch reports and exception items; take corrective action and communicate trends to the Branch Manager. Serve as Officer-in-Charge (OIC) or acting manager when assigned, ensuring branch readiness, opening/closing, and issue escalation. Process Improvement & Partner Collaboration Identify operational gaps and recommend process improvements that enhance service quality, reduce risk, and improve efficiency. Partner with operations, lending, and other bank departments to resolve customer and branch issues and support seamless execution. Maintain strong knowledge of products, procedures, and systems; stay current on policy updates and required training. All other additional tasks as required.

Requirements

Associate’s degree from accredited college.
At least two (2) years of banking or related experience; or equivalent combination of education and experience.
Proven experience in banking, leadership, relationship building or related field.
Proficiency Microsoft Office Suite (Word, Excel, PowerPoint).
Passion for building relationships and driving business growth.

Responsibilities

Support day-to-day branch operations to ensure consistent, efficient, and accurate service delivery.
Monitor lobby flow and teller/platform coverage; adjust staffing and priorities to meet customer demand.
Resolve routine service issues and escalate higher-risk concerns to the Branch Manager as needed.
Coach and support tellers and platform staff to deliver excellent customer experiences and meet performance expectations.
Assist with onboarding and training; reinforce policies, procedures, and service standards.
Provide day-to-day direction, feedback, and recognition, partner with the Branch Manager on performance discussions and scheduling.
Ensure adherence to all banking regulations and internal policies, including BSA/AML, OFAC, CIP/KYC, privacy, and information security.
Maintain dual control and cash-handling standards, review overrides, exceptions, and daily balancing for accuracy.
Support internal/external audits and branch reviews by maintaining documentation and promptly addressing findings.
Lead by example in identifying customer needs and making appropriate referrals to consumer, small business, and lending partners.
Support branch goals through coaching on product knowledge, customer conversations, and follow-up activities.
Handle escalated customer concerns professionally and ensure timely resolution to protect customer satisfaction and retention.
Assist with cash management activities (vault/ATM balancing, cash shipments, teller cash limits) in accordance with dual control requirements.
Review branch reports and exception items; take corrective action and communicate trends to the Branch Manager.
Serve as Officer-in-Charge (OIC) or acting manager when assigned, ensuring branch readiness, opening/closing, and issue escalation.
Identify operational gaps and recommend process improvements that enhance service quality, reduce risk, and improve efficiency.
Partner with operations, lending, and other bank departments to resolve customer and branch issues and support seamless execution.
Maintain strong knowledge of products, procedures, and systems; stay current on policy updates and required training.
All other additional tasks as required.

Benefits

Growth opportunities.
A friendly, collaborative work environment.
An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
This is a non-exempt position and is eligible for overtime pay.
We also have a discretionary bonus plan, subject to company performance.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume