Assistant Branch Manager

UT Federal Credit Union•Knoxville, TN

15h•Onsite

About The Position

SUMMARY: Supports the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with the established policies and procedures of the credit union. Mentors and coaches branch staff to ensure consistent quality service is provided to the membership. Performs specific lending, operational, and member service functions as delegated by the Branch Manager, including direct supervision of the branch staff. Assumes full responsibility for the operation of the branch during any absence of the Branch Manager. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same. Responsible for all or part of the duties and responsibilities involved in scheduling and staffing, training, assignment of duties, and timely completion of duties in accordance with policies and procedures established by credit union. Observes and monitors branch employees' adherence to service standards and provides feedback that builds on the strengths and minimizes the weaknesses of branch staff. Works with the Branch Manager to set appropriate sales goals and coaches employees in effective use of sales skills. Maintains thorough knowledge on all credit union products and services and related policies, procedures, and rules and regulations to serve as an escalation point for managing complaints, resolving problems, and answering questions. Maintains the highest level of confidentiality with all member information. Ensures that member financial transactions and member account file maintenance are performed efficiently, accurately, and in accordance with the established policies and procedures of the credit union. Performs Medallion Signature Guarantee services and notary services, as requested by members. Directs and monitors beginning of day and end of day duties, including processing night deposits, balancing cash and other daily transactions, and balancing and scanning checks, etc. Opens new memberships/accounts ; adds shares, share drafts, certificates, and ancillary depository services to existing consumer accounts; adds owners, signers, and beneficiaries to existing consumer accounts. Opens Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs). Processes consumer loan applications, including Interviewing loan applicants and providing the necessary counselling on loan options, rates, terms, and collateral requirements, Gathering and verifying the required information for a credit application, Pulling and interpreting credit bureau reports, Underwriting and making loan decisions within established levels of lending authority, Preparing all necessary forms and documentation for loan products and add-on services, Monitoring pending, approved, and denied loan files to ensure timely processing, Communicating loan decision and conditions to members in a timely manner, and Offering ancillary services such as payment protection, Gap insurance, and extended warranties on all eligible consumer loans. Responsible for currency orders and shipments and ensures cash levels are in conformance with bond limits. Ensures all teller transactions are balanced daily. Ensures that all internal audit policies and procedures are implemented and maintained to meet the requirements established by management and our internal audit program. Assists with branch upkeep, including requesting supplies, preparing courier packages, scanning documents, properly preparing daily work for offsite storage, and shredding of appropriate documents. Serves as acting manager in the absence of the Branch Manager, including supervision of Financial Consultants and managing branch operations. May serve as an acting manager during Saturday shifts as needed. Actively participates in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations. Attends training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members. Takes initiative for personal career development and seeks opportunities to learn new skills.

Requirements

Must have in-depth knowledge of all credit union services, operational policies and procedures, and is able to communicate this knowledge effectively to staff and members
Displays leadership ability plus a professional attitude and appearance at all times
Maintains the highest standards of ethical behavior
Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness
Promotes awareness of the credit union mission and brand statement to the credit union membership
Abides by the Service Standards established by the credit union
Knowledge of financial products and services
Demonstrated sales skills and ability to meet sales goals
Has regular, predictable attendance
Excellent verbal and written communication skills to communicate professionally
Maintains a professional appearance in accordance with established dress code
Technological skills and knowledge, including computer literacy
Ability to accurately process account entries and transactions, write routine reports and construct basic correspondence to communicate professionally with members
Ability to speak effectively to members and employees of the organization
Ability to read and interpret basic forms, credit union documents, operating and maintenance instructions, and procedure manuals
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percentages
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving variables in situations

Nice To Haves

Preferred minimum of six months in supervisory role.

Responsibilities

Scheduling and staffing
Training
Assignment of duties
Timely completion of duties in accordance with policies and procedures established by credit union
Observing and monitoring branch employees' adherence to service standards
Providing feedback that builds on the strengths and minimizes the weaknesses of branch staff
Setting appropriate sales goals
Coaching employees in effective use of sales skills
Maintaining thorough knowledge on all credit union products and services and related policies, procedures, and rules and regulations to serve as an escalation point for managing complaints, resolving problems, and answering questions
Maintaining the highest level of confidentiality with all member information
Ensuring that member financial transactions and member account file maintenance are performed efficiently, accurately, and in accordance with the established policies and procedures of the credit union
Performing Medallion Signature Guarantee services and notary services, as requested by members
Directing and monitoring beginning of day and end of day duties, including processing night deposits, balancing cash and other daily transactions, and balancing and scanning checks, etc
Opening new memberships/accounts
Adding shares, share drafts, certificates, and ancillary depository services to existing consumer accounts
Adding owners, signers, and beneficiaries to existing consumer accounts
Opening Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs)
Processing consumer loan applications
Interviewing loan applicants and providing the necessary counselling on loan options, rates, terms, and collateral requirements
Gathering and verifying the required information for a credit application
Pulling and interpreting credit bureau reports
Underwriting and making loan decisions within established levels of lending authority
Preparing all necessary forms and documentation for loan products and add-on services
Monitoring pending, approved, and denied loan files to ensure timely processing
Communicating loan decision and conditions to members in a timely manner
Offering ancillary services such as payment protection, Gap insurance, and extended warranties on all eligible consumer loans
Responsible for currency orders and shipments and ensures cash levels are in conformance with bond limits
Ensuring all teller transactions are balanced daily
Ensuring that all internal audit policies and procedures are implemented and maintained to meet the requirements established by management and our internal audit program
Assisting with branch upkeep, including requesting supplies, preparing courier packages, scanning documents, properly preparing daily work for offsite storage, and shredding of appropriate documents
Serving as acting manager in the absence of the Branch Manager, including supervision of Financial Consultants and managing branch operations
Actively participating in branch and all-staff meetings in order to maintain awareness of organizational issues and promotional campaigns; stays current on policies, procedures, and applicable regulations
Attending training classes to continuously increase job knowledge and overall job performance in order to provide exceptional service to our members
Taking initiative for personal career development and seeks opportunities to learn new skills