Assistant Branch Manager

Austin Telco Federal Credit Union • Marble Falls, TX

1d • $50,000 - $57,500 • Onsite

About The Position

Assistant Branch Manager – Marble Falls| Location: 2607 N. US Hwy 281, Marble Falls, TX 78757 | Schedule: Monday–Friday, 8:00am-5:45PM and rotating Saturdays: 8:45am-12:15pm Austin Telco Federal Credit Union is looking for a people-first Assistant Branch Manager who loves coaching teams, solving problems, and creating exceptional member experiences. If you’re ready to grow your leadership career in a supportive, community-focused environment, this is the place for you. What You’ll Do: Branch & Member Service Leadership Support daily branch operations and lead the teller team Deliver friendly, accurate service to members in person and by phone Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts Serve as acting Branch Manager when needed Operational Excellence Open and close the branch and oversee daily operations Maintain and balance cash drawers, vaults, ATMs, and branch cash controls Support fraud/dispute processes, stop-payments, and card services Assist with audits, cash ordering, and regulatory compliance Support mobile deposits and online account services Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region Team Coaching & Development Lead, coach, and motivate branch staff to deliver exceptional member experiences Assign and direct daily work, monitor performance, and provide feedback Support conflict resolution and professional development Foster a positive, accountable, member-focused culture Community Engagement Build strong member relationships and promote financial literacy Participate in community outreach and represent Austin Telco with professionalism What You Bring: High school diploma or GED 2+ years of supervisory experience in a credit union or bank Strong communication and problem-solving skills Ability to lead a team and manage branch operations independently Familiarity with cash handling, security procedures, and fraud processes Reliable attendance and flexibility for occasional after-hours needs Willingness to travel to other branches to support staffing and service needs Why You'll Love Working Here: We’re more than a credit union, we’re a community. At Austin Telco, you’ll find a supportive culture, opportunities for growth, and a mission-driven team that puts people first. Comprehensive Benefits: Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more. Paid Time Off: Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones. Retirement Plans: 401(k) with company match and a pension plan to support long-term financial goals. Community Engagement: Volunteer opportunities and credit union-sponsored events. A supportive, mission-driven culture that puts people first Additional Requirements Good credit standing (verified prior to hire) Successful background check and drug screening upon offer Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive environment for all employees. Salary Description $50,000.00-$57,500.00/Year

Requirements

• High school diploma or GED
• 2+ years of supervisory experience in a credit union or bank
• Strong communication and problem-solving skills
• Ability to lead a team and manage branch operations independently
• Familiarity with cash handling, security procedures, and fraud processes
• Reliable attendance and flexibility for occasional after-hours needs
• Willingness to travel to other branches to support staffing and service needs
• Good credit standing (verified prior to hire)
• Successful background check and drug screening upon offer

Responsibilities

• Support daily branch operations and lead the teller team
• Deliver friendly, accurate service to members in person and by phone
• Open new accounts and assist with loans, IRAs, HSAs, CDs, and business accounts
• Serve as acting Branch Manager when needed
• Open and close the branch and oversee daily operations
• Maintain and balance cash drawers, vaults, ATMs, and branch cash controls
• Support fraud/dispute processes, stop-payments, and card services
• Assist with audits, cash ordering, and regulatory compliance
• Support mobile deposits and online account services
• Provide coverage and leadership support at nearby branch locations as needed to ensure consistent service and staffing across the region
• Lead, coach, and motivate branch staff to deliver exceptional member experiences
• Assign and direct daily work, monitor performance, and provide feedback
• Support conflict resolution and professional development
• Foster a positive, accountable, member-focused culture
• Build strong member relationships and promote financial literacy
• Participate in community outreach and represent Austin Telco with professionalism

Benefits

• Medical, dental, vision, disability, and life insurance, plus optional coverage for critical illness, legal support, and more.
• Federal holidays, vacation, sick leave, and special paid days for birthdays, work anniversaries, and other milestones.
• 401(k) with company match and a pension plan to support long-term financial goals.
• Volunteer opportunities and credit union-sponsored events.
• A supportive, mission-driven culture that puts people first

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees