Assistant Branch Manager - South Broadway, Saratoga Springs

Arrow Bank NA • Saratoga Springs, NY

23h • $21 - $24

About The Position

Responsible for performing a variety of management duties. Assists in communicating policies and procedures and management reporting. Supports the Branch Manager and helps lead the branch team.

Requirements

• Associates degree or equivalent experience required
• 4 years of experience in banking, customer service, or retail sales required
• Ability to achieve NMLS certification and Signature Guarantee certification
• Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
• Sales and referral experience; knowledge of products and services a plus
• Proficient in Microsoft Office Suite: Word, Excel, and Outlook
• Travel to various branches as needed
• Work rotating Saturday schedule
• Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
• Must be able to repetitively use a telephone and computer mouse and keyboard.
• Ability to lift/move up to 15 lbs.

Nice To Haves

• 1 year of supervisory experience preferred

Responsibilities

• Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
• Manage, coach and counsel staff to meet department goals and achieve performance standards; encourage continuous improvement for career development.
• Analyze and compare department and individual staff performance to expectations and goals; make necessary adjustments to meet goals.
• Oversee daily branch operations in absence of Branch Manager.
• Provide training, support and guidance as appropriate to co-workers and customers.
• Support sales efforts of Company; actively participate in Cross-Sell Program and make referrals as appropriate.
• Solicit new business while maintaining current customer relationships.
• Perform duties of all branch employees.
• Oversee and adhere to requirements pertaining to branch security, fraud prevention, and Bank Secrecy Act; identify counterfeit currency and monetary instruments.

Benefits

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, Dental, and Vision Insurance and Flexible Spending Plan
• Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
• Education and Tuition Reimbursement
• Employee Assistance Program for our employees and their immediate family members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees