Assistant Branch Manager

Airgas•Jonesboro, AR

1d•Onsite

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for an Assistant Branch Manager in Jonesboro, AR. We are looking for you! Previous customer service experience Previous experience in routing trucks and handling DOT paperwork Monday thru Friday workweek Great Pay and benefits The Assistant Branch Manager is responsible for backing up the Branch Manager in terms of operational safety and customer service. They will also be primarily responsible for routing trucks, assisting at the front counter when necessary, and handling all Department of Transportation (DOT) related matters. Assist outside salespersons in preparing quotes, maintaining all required literature, providing customer follow-up, and gathering sales leads. Schedule and follow-up on deliveries, pre-call customers before scheduled deliveries. Maintain a store in a clean and orderly manner. This is a full time position with a full benefits package and a Monday through Friday workweek. Airgas values a great work life balance and has unlimited potential for career growth. Establish and maintain clear and consistent lines of communication with team members and internal departments relative to customer successes, customer failures, new customer developments and other customer specific information Accurately complete and submit all DOT paperwork Works in accordance with all policies and procedures and rules as prescribed by State, Federal and the Company.

Requirements

Previous experience managing drivers and handling DOT compliance issues
2+ years of customer service experience
Previous experience in a customer facing role
Detail oriented
Proven ability to effectively communicate both in writing and in person to internal and external customers
Sense of urgency in handling customer service issues

Responsibilities

Backing up the Branch Manager in terms of operational safety and customer service
Routing trucks
Assisting at the front counter when necessary
Handling all Department of Transportation (DOT) related matters
Assist outside salespersons in preparing quotes, maintaining all required literature, providing customer follow-up, and gathering sales leads
Schedule and follow-up on deliveries, pre-call customers before scheduled deliveries
Maintain a store in a clean and orderly manner
Establish and maintain clear and consistent lines of communication with team members and internal departments relative to customer successes, customer failures, new customer developments and other customer specific information
Accurately complete and submit all DOT paperwork
Works in accordance with all policies and procedures and rules as prescribed by State, Federal and the Company.