Assistant Branch Manager

Arbor Financial Credit Union • Hudsonville, MI

18d • $23

About The Position

Assistant Branch Managers play a key role in supporting daily operations, driving branch success, mentoring staff, and delivering exceptional member service. In addition to providing leadership in the Branch Manager’s absence, assisting with account services and consumer loans, and ensuring compliance with policies/regulations, you will proactively build relationships with members to identify and meet their financial needs. This role is instrumental in community outreach and business development. Where You’re Headed Assistant Branch Managers often grow into Branch Managers and then onward to other leadership roles. The experience you’ll gain also transfers well to roles in our lending or back-office teams.

Requirements

• High School Diploma or equivalent
• 2–3 years of experience in retail banking, financial services, or customer service
• Strong leadership, communication, member service, and interpersonal skills
• Solid knowledge of financial products, services, and regulatory requirements
• Proficiency in basic computer operation and Microsoft 365
• Professionalism in conduct, communication, and appearance
• Ability to work collaboratively in a fast-paced environment centered on member needs, with occasional offsite travel
• Strong attention to detail, problem-solving, and organizational skills
• Ability to handle confidential information with discretion
• Able to be bonded (Age 18+)

Nice To Haves

• College degree (business, finance, or related)
• leadership experience
• proficiency with Fiserv DNA
• consumer lending and/or sales experience

Responsibilities

• Support daily branch operations, including opening/closing and cash management.
• Mentor staff, assist with scheduling, and lead team meetings.
• Assist with account services and consumer loans.
• Proactively build and maintain relationships with members to identify and meet their financial needs.
• Serve as a backup to the Teller line and resolve complex member issues
• Ensure compliance with policies, procedures, regulations, including fraud mitigation and branch audits
• Participate in outreach, business development, and community events to strengthen Arbor’s visibility and drive organizational growth.

Benefits

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• Top-notch health insurance, vision, and dental
• HSA, Flexible spending plans, life insurance, short-term/long-term disability
• 401(k) with 6% match and 4% profit-sharing contribution
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees