Assistant Branch Manager

TAPCO Credit Union • Tacoma, WA

23d • $27 - $30

About The Position

An Assistant Branch Manager assists in the direction and administration of branch operations in collaboration with the Branch Manager. This position ensures established policies and procedures are followed, ensures member’s needs are promptly and professionally served and provides leadership, guidance, direction, training and development support to branch staff. TAPCO's Assistant Branch Manager will perform a variety of member service functions, such as, opening accounts, teller services and loan application and processing. This role will actively promote TAPCO’s products and services to members and prospective members, and will build relationships within the community.

Requirements

• High School diploma, or equivalent.
• 1-3 years experience in banking operations, including teller services, member service and/or loan administration.
• Knowledge of consumer lending practices and federal/state consumer lending regulations.
• Ability to lead and motivate others.
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages)
• Basic understanding of bookkeeping and accounting.
• Good verbal communication skills.
• Professional appearance, dress and attitude.
• Ability to use related computer software, Microsoft Office products and business equipment, including adding machine, copy machine, coin and money counting machines.
• Experience managing others.
• Flexibility is necessary as an employee’s job responsibilities may change at any time during employment.

Nice To Haves

• Associate Degree or other related training.
• Previous lending experience.

Responsibilities

• Actively builds and maintains effective, business relationships with members and staff.
• Oversees and ensures branch functions are performed promptly and accurately and performs member service and teller duties as needed.
• Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow.
• Ensures ongoing coaching and development of staff.
• Approves checks for deposit and cashing, overrides with holds and resolves over and shorts as needed.
• Balances each day’s transactions and verifies cash totals, researches and resolves any discrepancies, and reports issues to supervisor as needed.
• Counsel’s members regarding their financial need and services requested.
• Receives and processes applications for consumer, home improvement and home equity loans.
• Meets with applicants, explains credit policies, and provide guidance as needed.
• Evaluates and verifies loan application data and credit criteria.
• Develops loan approval or denial recommendation and submits application and backup documentation to loan underwriting for approval.
• Provides guidance, support and direction to branch staff by answering questions, resolving complex issues, mentoring and training.
• Promotes, explains and cross-sells credit union services.
• Maintains an up-to-date knowledge of and adheres to the requirements of all related policies, procedures, rules and regulations required for position.
• Maintains an in depth, up-to-date knowledge on all credit union products and services.
• Registers and maintains registration as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System and Registry in accordance with TAPCO policies and procedures.
• Ensures and models a high level of member service and professional demeanor and appearance.
• Thorough knowledge of all aspects of real estate lending including knowledge of all applicable laws, regulations and programs
• Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions.
• Assumes responsibility for other duties as required or assigned.

Benefits

• 100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees.
• 50% Employer-paid spouse coverage.
• 65% Employer-paid dependent children coverage
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Health Savings Account (HSA)
• 401(k) Plan with up to 7% match
• 100% Employer-Paid Life Insurance/AD&D package
• Paid Vacation and Sick Time
• 11 Paid Holidays + 1 Floating Holiday
• Optional Short- and Long-Term Disability
• Employee Assistance Program
• 40 paid volunteer hours
• Shared Bonus Plan (when company goals are achieved)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees