ASSISTANT BRANCH MANAGER

GREATER NEVADA-posted about 4 hours ago
$48,000 - $67,000/Yr
Full-time • Manager
Onsite • Carson City, NV
101-250 employees
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The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution.

  • Lead by example, inspiring team members to achieve excellence in their roles.
  • Foster a positive and motivating work environment conducive to productivity and growth.
  • Provide guidance, mentorship, and support to branch staff to enhance their professional development.
  • Ensure adherence to operational policies, procedures, and compliance standards.
  • Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
  • Collaborate with the branch manager to develop and execute strategies for continuous improvement.
  • Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.
  • Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
  • Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
  • Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
  • Serve as the primary point of contact for resolving complex member issues and complaints.
  • Utilize effective problem-solving skills to address member concerns promptly and efficiently.
  • Work closely with internal departments to escalate and resolve issues that require additional support or expertise.
  • Implement measures to prevent recurring issues and enhance overall member satisfaction.
  • Acts as Branch Manager when Branch Manager is not present.
  • Includes addressing personnel matters as assigned.
  • 2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military or first responder experience, education
  • 2-4 years of experience in banking or financial services industry
  • Dynamic leader
  • Branch operation excellence promoter
  • Champion of member experience
  • Growth-oriented Advocate
  • Specialist in member issue resolution
  • Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
  • Health Savings Account contributions
  • Supplemental insurance and life insurance plans
  • Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
  • Paid time to volunteer and make a contribution to the community
  • Employee product and service discounts
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