Assistant Branch Manager, San Pedro/Marble, Bilingual Preferred

Rio Grande Credit Union•Albuquerque, NM

About The Position

Responsible for assisting the branch manager in the overall success of the branch. Develop and ensure a strong culture to educate members and meet member’s financial needs. Supervise the activities within the department by assigning duties, create work schedules, answer questions, problem resolution, helps with complex transactions and sensitive member relations’ issues, explaining policies and procedures to members, and any other areas needed to ensure success. Assist in servicing members in a professional and timely manner.

Requirements

Experience- 2 to 5 years related experience.
Education- 2-year degree or completion of specialized course of study OR 5 years related experience.
Ability to effectively present information and respond to questions from managers, members, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Symitar software used to perform member transactions. Spreadsheet software and Word Processing software.

Responsibilities

Acts as a back-up to the Branch Manager in their absence
Perform lending, new account, and teller duties as needed
Reinforces an understanding of the Credit Union’s history and philosophy.
Assists in training, directing and monitoring attendance. Develop, train, and coach employees for career development. Coach employee member interaction on a regular basis to build employee’s skills and member relations.
Support branch manager with a needs-based sales and service culture, including huddles, kickoffs, and meetings aligned with organizational goals.
Greet, interact and close every interaction with excellent member service.
Perform related follow-up tasks to assure problem resolution and member satisfaction and ability to refer to proper department and or representative.
Handle member escalations and resolve in a timely manner / Ability to resolve escalated member concerns through courteous service.
Maintains knowledge of and actively coach employees on Credit Union services and referrals as appropriate.
Ability to order vault cash and to maintain cash levels appropriate for the branch. Serve as vault coordinator for the Credit Union, which includes money orders, gift cards, ordering the cash, verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash and cash dispensers.
Perform, delegate, and monitor audits on cash drawers, dispensers, vault, etc.
Adhere to regulatory compliance such as the Bank Secrecy Act (BSA), Equal Credit Opportunity Act (Reg B), Availability of Funds and Check Act (Reg cc), Electronic Funds Transfer Act (Reg E), (Reg D), and Privacy Act.
Ability to monitor and follow account flags and messages.
Examines documents for endorsements and negotiability.
Ensure accuracy, quality, and efficiency.
Lead branch activities during the absence of the Branch Manager
Knowledge of Credit Union security procedures.
Takes responsibility for individual career development and training and seeks opportunities to learn new skills.
Maintain an accurate employee schedule to ensure staff levels are adequate to provide excellent member service.
Ensures supply of money for financial institution’s needs based on business demands and bond restrictions. (Reviewing periodically to ensure cash safety, efficiency, and service needs.)
Studies and standardizes procedures to improve efficiency.
Maintains harmony amongst staff, departments, and resolves grievances.
Assist others to complete tasks and work assignments.
Coordinate with Branch Manager on various assigned community outreach and business development marketing initiatives.
Perform account maintenance request from other departments
Assists in other duties as assigned.