Assistant Branch Manager

TAPCO Credit Union•Summit, WA

9d•$27 - $30•Onsite

About The Position

Join a Legacy of People Helping People Serving the South Sound since 1934, TAPCO Credit Union has been built on a simple yet powerful philosophy: People Helping People. As a not-for-profit financial cooperative, we’re deeply rooted in Pierce County, proudly serving generations of members and our communities. At TAPCO, our employees are the heart of our mission. We foster a culture of trust, collaboration, curiosity, and respect, where every individual can bring their authentic self to work, grow in their career, and make a meaningful impact. We’re committed to diversity, equity, inclusion, belonging, and accessibility, ensuring that every voice is valued and every team member has the opportunity to thrive. When you join TAPCO, you’re not just starting a job; you’re joining a community that believes in supporting one another, learning together, and making a difference every day. Come experience the TAPCO difference and help us continue our legacy of service, innovation, and care for our communities. Position Summary An Assistant Branch Manager assists in the direction and administration of branch operations in collaboration with the Branch Manager. This position ensures established policies and procedures are followed, ensures member’s needs are promptly and professionally served and provides leadership, guidance, direction, training and development support to branch staff. TAPCO's Assistant Branch Manager will perform a variety of member service functions, such as, opening accounts, teller services and loan application and processing. This role will actively promote TAPCO’s products and services to members and prospective members, and will build relationships within the community.

Requirements

High School diploma, or equivalent.
1-3 years experience in banking operations, including teller services, member service and/or loan administration.
Knowledge of consumer lending practices and federal/state consumer lending regulations.
Ability to lead and motivate others.
Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages) Basic understanding of bookkeeping and accounting.
Good verbal communication skills.
Professional appearance, dress and attitude.
Ability to use related computer software, Microsoft Office products and business equipment, including adding machine, copy machine, coin and money counting machines.
Experience managing others.
Flexibility is necessary as an employee’s job responsibilities may change at any time during employment.

Nice To Haves

Associate Degree or other related training.
Previous lending experience.

Responsibilities

Actively builds and maintains effective, business relationships with members and staff.
Oversees and ensures branch functions are performed promptly and accurately and performs member service and teller duties as needed.
Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow.
Ensures ongoing coaching and development of staff.
Approves checks for deposit and cashing, overrides with holds and resolves over and shorts as needed.
Balances each day’s transactions and verifies cash totals, researches and resolves any discrepancies, and reports issues to supervisor as needed.
Counsel’s members regarding their financial need and services requested.
Receives and processes applications for consumer, home improvement and home equity loans. Meets with applicants, explains credit policies, and provide guidance as needed. Evaluates and verifies loan application data and credit criteria. Develops loan approval or denial recommendation and submits application and backup documentation to loan underwriting for approval.
Provides guidance, support and direction to branch staff by answering questions, resolving complex issues, mentoring and training.
Promotes, explains and cross-sells credit union services.
Maintains an up-to-date knowledge of and adheres to the requirements of all related policies, procedures, rules and regulations required for position.
Maintains an in depth, up-to-date knowledge on all credit union products and services.
Registers and maintains registration as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System and Registry in accordance with TAPCO policies and procedures.
Ensures and models a high level of member service and professional demeanor and appearance.
Thorough knowledge of all aspects of real estate lending including knowledge of all applicable laws, regulations and programs
Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions.
Assumes responsibility for other duties as required or assigned.

Benefits

100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees.
50% Employer-paid spouse coverage.
65% Employer-paid dependent children coverage
Flexible Spending Account (FSA)
Dependent Care FSA
Health Savings Account (HSA)
401(k) Plan with up to 7% match
100% Employer-Paid Life Insurance/AD&D package
Paid Vacation and Sick Time
11 Paid Holidays + 1 Floating Holiday
Optional Short- and Long-Term Disability
Employee Assistance Program
40 paid volunteer hours
Shared Bonus Plan (when company goals are achieved)