Assistant Branch Manager

ASCENTRA CREDIT UNION•Davenport, IA

31d•Onsite

About The Position

The Assistant Branch Manager position exists to assist the Branch Manager in coordinating and directing branch operations at the location overseen. This position is responsible for providing exceptional member service by fulfilling the duties of an Account Officer, and that of the Head Teller when required. Coaching teller staff in the promoting, referring, and selling of products and services. Assisting the Branch Manager in implementing, overseeing, and achieving branch goals and objectives. Communicate professionally and effectively with all staff and levels of management.

Requirements

High School diploma or equivalent
Minimum 2 years’ experience in financial industry.
Minimum 1 year experience in lending.
Maintain active NMLS enrollment
Ability to receive and disburse funds in an accurate manner.
Excellent communication and organizational skills.
Pleasant outgoing personality.
Able to run a 10 key calculator.
Cash handling experience.
Ability to perform under pressure.
Thorough knowledge of Credit Consumer laws.
Knowledge of all laws and regulations regarding this position.
Excellent analytical skills.
Ability to sell.
Team player.
Knowledge of credit union operations.
Computer knowledge.
Decision making skills.

Responsibilities

Coordinate and direct branch operations in the absence of the Branch Manager including resolving operational and personnel issues.
Work with the Branch Manager to supervise and schedule branch staff to ensure productivity.
Coach Teller staff in referring and cross selling products & services.
Ensure exceptional member service is maintained throughout the branch.
Abide by lending authority as designated by policy.
Maintain satisfactory ratings of branch service referrals and sales.
Ability to successfully perform the duties, responsibilities, and functions of the positions overseen and train employees to successful performance in job duties, responsibilities, and functions.
Communicate expectations, defining goals, coaching and developing, recognizing success and evaluating performance and behavior of their direct/indirect reports.
Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions and striving for excellence
Promote products and services.
Attend all meetings as required.
Maintain clean and professional work area and appearance.
Maintain positive public relations and promote credit union within the community.
Complete educational programs as required.
Perform the following commitments of service to each and every member at all times: a. Make a good first impression, be dressed professionally and greet people with a smile and a firm handshake. b. Keep a smile in my voice as well as on my face. c. Answer the telephone by the third ring. d. Call people by name and thank them. e. Give people my full and undivided attention; focus on the person face to face and on the telephone. f. Take responsibility for solving the individual's problem instead of referring it to someone else. g. Deliver on commitments of action(s) to be taken, so excuses won't be necessary. h. Follow through on necessary action(s) to be sure the problem is solved. i. Know that what's important is not only who or what created the problem but how the problem can be corrected. j. Protect confidential information.
Other duties as assigned.