Assistant Branch Manager

Telhio Credit Union • Reynoldsburg, OH

1d

About The Position

Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. Position Summary: Assistant Branch Managers are responsible for assisting and supporting the Branch Relationship Manager in the administration and efficient daily operation of their branch office, including the areas of operations, lending, product sales, member service, and security and safety in accordance with the Credit Union’s objectives. They are the on-the-floor trainer for all new staff and lead by example in their sales and service activities. The focus of the Assistant Branch Manager is to assist the Branch Relationship Manager in creating a warm, friendly, and fun environment within the branch, believing that happy employees lead to happy members.

Requirements

• High School Diploma/Equivalent (Required)
• 1-3 years leadership experience (Required)
• 4-6 years of Retail Banking experience (Required)
• Notary License (Upon hire/ Required)
• NMLS Designation (Upon hire/ Required)
• Demonstrates in depth knowledge of financial products and banking regulations
• Demonstrates strong member advisory skills
• Demonstrates experience with/broad understanding of personal and commercial financial solutions

Nice To Haves

• Associates degree (Preferred)

Responsibilities

• Identify opportunities for cross-selling various financial products and services.
• Provide leadership and guidance to branch staff, ensuring a positive work environment
• Oversee day-to-day branch operations, including customer service, staff scheduling, and problem resolution.
• Establish and maintain strong relationships with clients, providing exceptional service and financial guidance.
• Analyze clients' financial needs and offer personalized solutions
• Ensure client confidentiality and data security.
• Stay current with all banking regulations, policies, and procedures
• Maintain accurate records of sales activities, client interactions, and branch operations.
• Prepare and submit reports as required by the branch and regional management.
• Engage in community events in partnership with the Branch Relationship Manager and Marketing Team
• Other job duties and functions as assigned by leadership
• Mentor, coach and motivate other team members (new and existing)
• Inform and update staff regarding new marketing promotions
• Ensure on the floor marketing materials are current
• Follow up training for staff as needed
• Open and Close Branch
• Branch Audits
• Ability to review, correct and approve timecards
• Manage & Lead Staff to conduct Branch Operations except for: Performance Reviews and taking corrective action with employees

Benefits

• Competitive salary
• Opportunity to earn incentive and bonus
• Benefits: several medical plan options, dental, free vision, free life and free disability insurance
• Additional financial incentive programs for employees enrolled in our insurance
• 6% matching and immediately vested 401(k) plan
• Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
• Opportunity for personal career growth, continued education and mentorship programs
• Volunteer opportunities impacting the local community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees