Assistant Branch Manager - Longwood

FAIRWINDS Credit Union

6d

About The Position

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a
mission. As an Assistant Branch Manager at our Longwood branch, you’ll be the
first step in helping our members live financially free.

Requirements

• Proven track record of high performance in a member-facing and/or leadership role.
• A natural coach and mentor; you enjoy developing others, offering feedback, and creating an environment where people thrive.
• Strong knowledge of FAIRWINDS products, services, systems, and lending procedures, with confidence in presenting and recommending solutions.
• You demonstrate excellent judgment and decision-making skills, with the ability to handle escalated member concerns effectively and professionally.
• Proven success in sales, service, and relationship-building; you're comfortable coaching others to do the same.
• Highly organized, goal-oriented, and driven by both results and team success.
• Comfortable collaborating with leadership to build strategies and contribute to long-term branch planning.
• Ready and eager to take on a greater leadership role and serve as a right-hand partner to your Branch Manager.

Responsibilities

• Foster a positive, coaching-focused environment to develop your team and ensure service, lending, and product penetration goals (such as membership and services per household) are consistently met.
• Serve as a loan officer and interviewer, processing applications and disbursing funds while educating members on lending solutions tailored to their needs.
• Open new accounts and provide guidance on FAIRWINDS products and services to both new and existing members, ensuring a comprehensive, one-stop experience.
• Support team members in delivering effective cross-selling and relationship-building strategies that increase member engagement and deepen financial partnerships.
• Address member concerns with professionalism and care, resolving issues quickly while protecting the member relationship.
• Assist in strategic branch planning, including the development of business lending strategies and initiatives to grow member relationships.
• Lead or support key operational areas of the branch, including staffing, hiring, scheduling, training, and conducting performance evaluations.
• Collaborate with the Branch Manager to meet or exceed branch performance goals and uphold all compliance and operational standards.
• Live and model The FAIRWINDS Way values in everything you do.

Benefits

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees