Assistant Branch Manager

Adirondack Trust Company•Saratoga Springs, NY

53d

About The Position

The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch ensuring all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customer and staff. The Assistant Branch Manager must assist in attaining branch goals as outlined on the branch scorecard, including coaching, and supporting staff towards goal achievement. They must have the ability to assist customers in all types of desk area transactions, have excellent customer service skills, recognize customer needs, and have familiarity with all retail banking products and services. Although, the Assistant Branch Manager will focus most of their time at the desk area, they must be proficient in teller line operations such as teller transaction processing, ATM balancing, night depository processing, etc. The Assistant Branch Manager must be able to smoothly open, close, and manage the branch in the absence of the Manager. Applicants must be willing to perform all necessary job functions and uphold all customer confidentiality.

Requirements

Bachelor's Degree or equivalent experience required.
5+ years of experience in customer service is required.
2+ years of retail banking experience
2+ years in a supervisory role is required.
Strong written and verbal communication skills, sales & referral experience, as well as a solid understanding of basic banking products.
Ability to achieve NMLS and Notary Public certification.

Responsibilities

Thorough understanding of ATC products and services and ability to recognize customer needs, provide solutions, and suggest new bank products and services to customers.
Ability to open, close, and maintain all types of deposit accounts and safe deposit boxes.
Proactive in greeting customers, assisting them in the desk area, and answering the phone.
Assist with the cross-training of other employees.
Advises customers and potential customers on financial matters, including more complex banking activities, including establishing business accounts, foreign exchange, estates, trusts, IRAs, bonds, wire transfers, etc.
Able to assist customers with special inquiries with minimal assistance.
Operates the branch smoothly and efficiently with minimal support in the absence of the manager.
Obtain and maintain a Notary Public and NMLS.
Ability to open and close branches and assist other branches as needed.
Knowledgeable of security equipment, including the video and door access systems. Good understanding of security procedures, handling employee problems, emergencies and staff absence coverage.
Demonstrates good decisions on customer problems and/or complaints and judgment calls.
Assists with reviews, interviews, reprimands, branch meeting development and presentation, staff development, and the ability to manage staffing schedules.
Knowledge of branch maintenance and able to place proper service calls for problems regarding machines, indoor and outdoor facilities, and service companies.
Knowledge of consumer loan products, ability to take applications, and close loans.
Assists the Branch Manager in the management of the branch and supervises the Head Teller and Tellers. Oversee the entire operation of the branch anytime the Branch Manager is absent. Has check signing authority up to $125,000.