Assistant Branch Manager - Bilingual

First Fidelity Bank•Oklahoma City, OK

53d•Onsite

About The Position

Under the direction and supervision of the Branch Manager or Market Manager, provides supervisory leadership to the branch while exemplifying the Bank's Mission, Core Values and Golden Rules of Service. Keeps Branch Manager/Market Manager informed at all times. Assists the Branch Manager/Market Manager with overseeing the sales and client service activities within the branch. Involved in the direct supervision of Teller and Personal Bankers, including coaching, motivating, counseling, scheduling, training, coordinating job duties, approving transactions, and assisting with questions or problems. Provides effective leadership, mentoring and supervision to staff in order to maximize optimum sales/service performance, while providing motivation to inspire continuous improvement of individual and team performance. Fluency in both Spanish and English is required, including the ability to read, write, and speak professionally in both languages. The Assistant Manager will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. In some locations, serves as the resource where elevated client issues are researched and resolved. Requires thorough knowledge and familiarity of the various accounts and products provided by the Bank.

Requirements

Previous banking experience preferred.
Must have at least 18 months of prior experience in customer service and retail sales demonstrating ability to manage and balance cash transactions.
Previous supervisory experience preferred.
Equivalent combination of education and experience can be substituted for stated qualifications.
High school degree or equivalent required.
Goal-oriented with a strong work ethic and high integrity.
Motivated to learn and assume greater responsibilities.
Excellent client-service and employee relations skills, displaying a friendly, outgoing, assertive, confident, and enthusiastic personality.
Ability to interact positively with unsatisfied customers and resolve complex problems.
Excellent supervisory skills, with proven ability to coach, mentor and motivate employees and handle sensitive employee concerns in a positive and effective manner.
Strong sales aptitude and business development skills to market the Bank, identify banking opportunities, and if necessary, refer prospective and existing clients to the appropriate Bank colleague.
Exceptional interpersonal and communication skills with the ability to effectively build relationships with a diverse group of people.
Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Excellent time management and established organizational skills leading to high accuracy rates in all areas.
Must be able to effectively multi-task and prioritize.
Proficient computer and technical skills, including the ability to use bank software products and branch capture equipment.
Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
Ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing over 25 pounds.
May require long periods of typing and repetitive motion.
May require long periods of standing or sitting.

Nice To Haves

College degree preferred.
Must possess a teachable spirit that is flexible and open to direct coaching and feedback.
Exhibits a strong drive toward continuous self-development and learning.

Responsibilities

Assists with managing the day-to-day operations at the branch, including answering questions and researching and resolving complex problems.
Actively seeks possible alternative solutions and is ready to make recommendations to the Branch Manager/Market Manager.
Exemplifies, by leading by example, and holds staff accountable for meeting or exceeding the Bank's Mission, Vision, Core Values, and Golden Rules of Service.
Ensures all Tellers and Personal Bankers have knowledge and a clear understanding of their job responsibilities; Bank products, services, policies and procedures; and regulatory banking requirements.
Clearly communicates performance expectations to direct reports.
Provides encouragement, motivation and empowerment to achieve or exceed goals.
Coaches individuals on performance expectations; goal attainment; how to resolve problems and overcome obstacles; professionalism; client service; effective communication; teamwork; and the FFB sales method.
Supervisory responsibilities include interviewing, hiring, and coaching new team members, as well as scheduling, monitoring/approving timesheets, managing attendance and overtime, promoting career development, and conducting performance evaluations.
Enhances the client experience and the reputation of the Bank by warmly and sincerely greeting and engaging clients and providing superior client service.
Actively participates in the Bank's sales development program including direct generation of sales leads.
Ensures the entire team at the branch creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels.
Keeps the Branch Manager or Market Manager informed of direct reports' performance, progress toward goal attainment, and issues and concerns.
Participates in Retail and Bank-wide meetings and ensures important information is communicated to staff.
Exemplifies high standards in terms of work ethic, attendance, compliance with banking regulations, and following policies and procedures.
As needed, assists with Teller Transactions and opens new accounts.
Ensure branch is adequately stocked with office supplies
Ensure proof corrections are cleared daily
Performs other relevant duties as assigned.