Assistant Branch Manager -

P1FCU•Post Falls, ID

About The Position

The Assistant Branch Manager is responsible for leading the frontline staff to deliver a consistent member experience, that meets operational, service & engagement standards. Monitor, coach, and provide accountability that reinforces the adoption of tools or techniques that support organizational initiatives and/or individual goals/metrics. Partners with the Branch Manager to oversee the daily activities in the branch.

Requirements

Three years to five years of similar or related experience, including preparatory experience.
A high school degree or equivalent
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Must be familiar with various computer software programs and comfortable with automated technology.
Must be able to type, use PC, general office equipment including ten-key calculator and excellent in Excel and Word programs.
Excellent organizational and editing skills, communication skills with vendors, staff, members, and general public.
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs.
Must be capable of climbing / descending stairs in emergency situation.
Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours whenever required or requested by management.
Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.
Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.
Must be able to perform job functions independently and work effectively either on own or as part of a team.
Must be able to plan and direct the work activities of self and others.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be able to perform basic financial calculations with extreme accuracy.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Responsibilities

Grow the Credit Union
Increase Member Value
Staff Development
Operational and Audit Success
Handle and oversee the daily operations of the frontline staff (including cash and vault balancing, negotiable items, and audits)
Manage risk by complying with regulations and understanding policies and procedures.
Reviews quality control results, implement corrective action and establishes an action plan for future improvement.
Ensures compliance with Credit Union, industry, and regulatory policies and procedures.
Research, resolve, and communicate all operational issues to the Branch Manager and/or other departments as necessary
Manage staff schedules to meet member service expectations.
Strive to have all branch transactions and operations error-free.
Perform other duties as assigned.