Assistant Branch Manager

Publix Employees Federal Credit Union-posted 2 days ago
Full-time • Mid Level
Pembroke Pines, FL
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Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families. We are committed to improvement, driven by feedback, and focused on organizational growth. We expect and demonstrate our values (Caring, Inclusive, Transparent, Innovative, and Accountable) every day, creating an environment where all associates can add value and feel valued. Find your value as the.... Assistant Branch Manager The key purpose of this position is to assist the Branch Manager in leading a team of associates in providing exceptional member service while meeting the strategic objectives of the credit union. This includes participating in the oversight of day-to-day operations, sales and service initiatives, business development activities, and associate development.

  • Coaching and Development; this includes: Assist the Branch Manager with effectively hiring and managing branch staff, with a strong focus on the growth and development of associates through consistent and positive coaching. Ensure all operation, regulatory, and branch policies and procedures are followed. Ensure employee coverage for all PEFCU functions each day during hours of operations.
  • Assisting Branch Manager with Sales and Service; This includes: Ensure exceptional service delivery by holding associates accountable for attracting, retaining, and strengthening member relationships by offering products and services that best align with the members' needs. Strong understanding of Products and Services to assist in recommending appropriate products and services to members. Understanding and ensuring staff understanding of applicable procedures. Quickly and effectively responding to member complaints and concerns.
  • Assisting Branch Manager with Operational Oversight; this includes: Overall security of the office, staff, physical assets, and member non-public information (NPI). Planning and conducting branch meetings as needed Overseeing day-to-day tasks of branch employees and understanding those tasks in order to fill in for any position when needed. Identify redundancies and inefficiencies in branch tasks to make appropriate recommendations for improvement. Responding to alarms after hours and/or weekends. Assist with conducting required branch audits. Review check holds and provide guidance on check holds, releasing, extending, etc. Provide notary and Medallion Signature Guarantee services. Perform overrides on restricted accounts.
  • 3-5 Years experience working as a Personal Banker/Member advocate or relevant role in a credit union or bank.
  • Bachelor's degree or equivalent relevant experience
  • Committed to providing an exceptional member service experience
  • Focused on reaching and completing tactics to achieve a desired outcome within set timeframes
  • Ability to understand differences and drives to consensus, while considering all viewpoints
  • Ability and willingness to quickly adjust to new situations, circumstances, and environments.
  • Ability to make decisions in the best interest of the member and organization based on research, collaboration, and previous experience.
  • Ability to solve complex problems quickly and effectively using analytical and collaborative approaches.
  • Ability to manage the people, process and technology needed to adapt to change.
  • Ability to effectively communicate, interact and work with individuals and groups.
  • Ability to list tasks into the most efficient and effective order for critical success
  • Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
  • HUGE contributions toward dependent premiums!!
  • Generous Paid Time Off program (approximately 3 weeks a year)
  • 11 paid holidays per year
  • 401(k) retirement plan and profit sharing
  • Pay for performance incentive programs
  • Time off for giving back to your community!
  • Tuition reimbursement
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