Michigan First-posted 3 days ago
Full-time • Mid Level
Onsite • Jackson, MI

Leader. Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you as a Retail In-Store Assistant Branch Manager. As a Retail In-Store Assistant Branch Manager at Michigan First Credit Union, you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to provide our members, and potential new members, with personalized solutions suited to their financial situations, so they can walk out feeling happy, satisfied, and worry-free.

  • Serve as a motivational leader and share your expertise in lending, investments and other banking products and services with members, potential members, and your team.
  • Provide stellar service to Credit Union members.
  • Serve as a face for our brand.
  • Manage the details.
  • Teach and inspire.
  • Share our services.
  • Research.
  • Find better ways.
  • Lend a hand.
  • Crunch the numbers.
  • Aid with developing joint promotional opportunities with the retailer.
  • Help conduct promotions.
  • Support the Credit Union in promoting products and services, and lead team members to do the same.
  • Ensure the branch image is favorable and reflects a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
  • Must have an associate’s degree or two years of equivalent leadership experience with a bank or credit union.
  • Thorough knowledge of lending processes and experience with financial institution products and services is a must.
  • Outgoing, personable candidates. You must truly love people to work here. We’re looking for exceptional conversationalists who demonstrate the ability to engage strangers in conversation about our services, and adhere to our member service standards each day.
  • Critical thinking skills. We’re looking for someone with creative and innovative problem identification and resolution skills.
  • Coaching experience. Must have experience evaluating and making sound decisions on sales, service and other skill levels of team members, and a track record of successfully coaching team members to improve their skills.
  • Must be able to work a flexible schedule, including weekends and early evenings.
  • Communications skills. We’re looking for top-notch skills, whether you’re interacting in-person or through email, we want excellent communicators.
  • Computer savvy professionals.
  • Cool, calm and collected personalities. In this role, it’s vital you have the ability to multi-task and be flexible.
  • Must be able to assist at any of our in-store locations to meet business needs.
  • Proficiency in Microsoft Word, Excel and PowerPoint is a plus!
  • Very competitive pay
  • Low-cost medical, dental, and vision benefit options.
  • Employer-paid life and disability insurance
  • 401(k) - 100% match up to 5% deferral
  • Tuition reimbursement for both Undergraduate and Graduate degree program
  • Access to a complimentary concierge service that assists with nearly any item on your to-do list
  • Free, state-of-the-art fitness center at our Lathrup Village headquarters with exercise equipment, showers and locker rooms
  • Wellness initiatives and events throughout the year to help team members stay healthy
  • Loan discounts for certain secured and unsecured loans and mortgages
  • Opportunities for pay increases, incentives and profit-sharing, based on performance
  • Onsite subsidized top notch Cafe 26 for team members' use
  • Onsite bowling center
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