Assistant Branch Manager – Walnut Creek, CA

Monet Service, Inc • Walnut Creek, CA

5d • Onsite

About The Position

Come join Monet Bank’s thriving retail banking team! Our Assistant Branch Managers are part of a small, vital, hands-on team who provide exceptional service and support to Monet Bank’s current and prospective customers. The Assistant Branch Manager is responsible for assisting the Branch Manager in overseeing the service and operations of a retail branch location. In this essential role, you will ensure all bank policies, procedures and regulatory compliance are adhered to on a daily basis through effective communications, strong product knowledge and a friendly, responsive approach. Rather than focus on sales goals, Monet Bank is known for our competitive rates, secure growth and great service. This position supervises and leads the branch in the absence of the Branch Manager. The position may include other duties as directed by the Manager.
This position is based at the Monet Bank Walnut Creek, CA location with working hours from 8am to 5pm Monday through Friday.

Requirements

• Five (5) years banking experience preferred, with one (1) year in a management or supervisory role
• High School Diploma or equivalent required
• Adaptability to change
• Professional appearance and demeanor
• Proficiency with 10 key touch, Microsoft Office and banking software applications
• Demonstrated good attendance and punctuality
• Strong attention to detail with high concern for data accuracy
• Customer service orientation with effective problem-solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
• Outstanding listening and communication skills, both written and verbal
• Knowledge of or ability to quickly learn banking products, services, policies, procedures and regulatory guidelines
• Demonstrated critical thinking and decision-making skills
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
• Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast-paced environment with competing priorities and deadlines
• Strong leadership and interpersonal skills; ability to motivate and achieve results through working together

Responsibilities

• Assume management responsibility in the absence of the Branch Manager
• Required participation in Community Reinvestment Act (CRA) activities by volunteering during business hours with qualifying organizations, ensuring all mandatory monthly metrics for the branch are met
• Assist in managing customer service objectives, including handling exceptions, complex issues and complaints
• Training, monitoring and coaching of branch team members when requested
• Handling of disciplinary action in a timely manner when requested
• Performs and supervises day to day operational and compliance functions of the branch such as reconcilements, audits, reporting, controls, records management, approvals and opening/closing procedures
• Motivate and encourage team member and ensure they have appropriate knowledge of all bank products
• Participate in employment decisions as requested, including hiring, scheduling and other related matters
• Performs other job-related duties or special projects as assigned

Benefits

• Medical, dental and vision coverage
• 401K with company match
• 11 paid holidays
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis
• Applicant may be eligible for annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED