Assistant Branch Manager - 4149 Hialeah

Enterprise Holdings • Minneola, FL

1d • Onsite

About The Position

The Assistant Branch Manager is responsible for assisting with the management of one or more branches and/or satellite offices. The focus areas for this role are Customer Service, Employee Development, Growth, and Profitability. For additional information on this or any other department or division as well as career resources to help you apply for this posting, visit My Career.

Requirements

• Current Assistant Branch Rental Manager or qualified Management Assistant in 41EE
• Have proven success with ESQI/customer service, fleet growth, employee development/retention and profit, must be in top half of the the Matrix 3 out of the last 6 months and own a 3,6,or 12 month SQI score at or above corporate average
• Must meet driving record criteria and not be on driving probation
• Must have achieved a minimum of meets requirements on most recent performance review

Responsibilities

• Assist with developing, maintaining and implementing Branch operational plans
• Assist with creating schedules for branch employees
• Ensure that all preventative maintenance and manufacturer’s recalls are completed in a timely manner
• Ensure that all employee access codes are secured and used according to policy (gas cards/codes, alarms codes)
• Ensure Service Excellence plan is executed daily
• Actively participate in training and shaping the customer service performance of Branch employees
• Take action to ensure customer service issues are corrected immediately
• Proactively seek process improvement to ensure high quality customer service
• Assist with managing, mentoring, training, coaching, evaluating and developing staff
• Participate in the recruitment, interviewing, recommending, and hiring of Branch employees
• Develop skills in conducting effective performance management (positive/constructive feedback, reviews, discipline, promotions, etc.)
• Notify appropriate personnel of employee issues/complaints
• Help ensure adherence to company procedures and applicable employment laws
• Motivate employees to achieve Branch and individual goals
• Take proactive steps to prepare for the next position by developing personal leadership skills; i.e. mentors, internal and external resources, etc.
• Effectively and successfully use the internal sales training materials to promote and sell protection products
• Assist with training, motivating and coaching employees to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment
• Conduct sales calls with existing and potential customers to increase business
• Assist with the oversight of uninsured losses and the exercise of reasonable cost control
• Analyze statements and other reports; suggest changes to improve performance
• Assist with monitoring and teaching proper underwriting practices, including auditing of tickets
• Comply with all applicable policies, procedures, rules, regulations and best practices
• Ensure that all policies are followed and all assets are maintained and secured
• Assist with the management of Branch receivables
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed