Assistant Branch Manager - Arvada

Westerra Credit Union•Arvada, CO

3d•$26 - $30•Onsite

About The Position

THE ASSISTANT BRANCH MANAGER IS A RELATIONSHIP-DRIVEN FRONTLINE LEADER, RESPONSIBLE FOR PARTNERING WITH THE BRANCH MANAGER TO MAINTAIN A POSITIVE, HIGHLY MOTIVATED, AND WELL-TRAINED BRANCH THAT PROVIDES SUPERIOR MEMBER SERVICE AND PROMOTES MEMBER FINANCIAL SUCCESS. THIS ROLE IS COMMITTED TO UPHOLDING A STRONG AND ENGAGED CULTURE, THROUGH EFFECTIVE COACHING, LEADERSHIP, PROACTIVE PROBLEM-SOLVING, AND NETWORKING. THE ASSISTANT BRANCH MANAGER IS RESPONSIBLE FOR MAINTAINING THE OPERATIONAL AND CONSULTATIVE SALES PERFORMANCE OF THEIR ASSIGNED BRANCH, POSITIVE MEMBER INTERACTIONS, WHILE DRIVING THE WESTERRA EXPERIENCE (WX) AND ENSURING MEMBER SOLUTIONS ARE IDENTIFIED WITH THE MEMBER’S BEST INTEREST IN MIND.

Requirements

4+ years of relevant work experience
1 year retail branch experience within a financial institution
1 year supervisor experience preferred
1 year consumer lending experience preferred
1+ year serving in an FSR or similar role
Demonstrated skills and abilities listed
Strong operational skills
Sales and Service Focused
Member/Customer Focused
Coaching and training abilities
Results Oriented
Problem solving
Excellent verbal and interpersonal communication skills
Accountable for completion of assigned processes or programs
Acts autonomously on most decisions, but may require guidance on more complex judgments
Advanced understanding of business line and a growing understanding of the overall organization and the competitive environment.
Able to influence timelines, expectations, and proactively negotiates with department

Responsibilities

Integrates the Westerra Experience (WX) into the daily branch activities, focusing on building relationships and creating an exceptional experience for both members and employees.
Leads with positive intent, leveraging a proactive approach to problem-solving member and employee needs.
Partners with Branch Manager to create branch and role specific goals.
Drives a high-performance culture, by translating business plan goals into execution within the branch.
Actively engages branch team through a standardized meeting rhythm, including regular 1:1 coaching, team meetings, and recognition. Implements effective communications strategies, ensuring branch staff are informed and have the knowledge and support to effectively execute in their roles.
Coaches branch team on Westerra’s Member’s Best Interest (MBI) Solutions approach through effective observations, role-playing, and feedback loops.
Partners with branch leadership and Business Intelligence to monitor quality of service and sales for members through data analysis, and turns insight into action.
Leads formalized engagement action-planning conversations with branch team, focusing on maintaining and increasing employee engagement.
Partners with Branch Manager and Talent Acquisition to interview and assist in the selection candidates for the branch network. Ensures a rich onboarding experience for new hires.
Ensures branch operations run efficiently by overseeing and monitoring scheduling, security, cash and vault management, expenses and general ledgers, equipment, adherence to policies and procedures, service quality, and audits.
Through servant leadership, ensure branch needs are met by stepping in as a USR 1, 2, or 3, or other operational positions, as needed.
Maintains knowledge on industry trends and ensures credit union compliance.
Consistently demonstrates the Westerra Way Experience and complies with all policies, procedures, and regulations.
Assists Branch Manager developing staff for current and long-terms department needs and opportunities.
Obtains NMLS (National Mortgage Licensing System) registration within 30 days of hire
Obtains and maintains notary public certification within six months of employment (if not already certified) to perform notarial acts such as verifying signatures, administering oaths, and certifying documents
Other duties as assigned.

Benefits

Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
Two dental plans through Delta Dental
Basic life and AD&D insurance, short-term disability and long-term disability
20+ days of paid time off (PTO) per year
Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes up to 6% match
Up to $5250 per year for educational reimbursement
4 weeks of paid parental leave
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs