Assistant Branch Manager

Torrington Savings Bank•Torrington, CT

just now

About The Position

Assists in the daily sales and service operations of the branch. Assistant Branch Manager can perform all operational, sales and service activities in the branch with minimal supervision. Assistant Branch Manager will coach junior employees as required in operational, compliance and sales functions. Capable of performing all customer service functions to properly service present and potential customers while substantially contributing to the branch sales goals.

Requirements

Successful completion of CSR III requirements or equivalent work experience (4- 5 years in a customer service/sales role).
Acceptable performance with CSR III transactions, variances, attendance/punctuality.
General computer skills
Organization
Accurate cash handling/balancing
Requirement to keep customer and Bank proprietary information confidential

Responsibilities

Assist Branch Manager is assuring the proper operations and maintenance of the branch.
Provide exemplary customer service.
Significantly contribute to branch goal achievement through sales, referrals and retention of account relationships and excellent customer service.
Assure adherence to established policies, procedures and work ethics.
Assign work provide training and guidance to employees as needed.
Open and close branch as needed.
Accurately process all daily branch work in a timely and accurate manner.
Ensure vault is maintained in a proper and accurate manner.
Work at a desk or teller line depending on the need of the branch.
Accurately process various customer service transactions; savings accounts, checking accounts, CD’s, process all IRA requests.
Accurately take Home Equity Loans/Lines of Credit applications and HELOC closings. Must have NMLS # in good standing.
Assume management of branch in the absence of the branch manager.
Assumes additional responsibilities as requested by the Branch Manager including resolving routine personnel issues.