Assistant Branch Manager

Queenstown Bank of Maryland.•Grasonville, MD

15d

About The Position

This position is responsible for assisting and supporting the Branch Manager in the administration, supervision and daily operation of a full-service branch office. Ensuring the branch operates in compliance with established policy procedures and achieves superior service standards for customers. Trained in all branch operational elements; and trains and coaches staff members to ensure operational accuracy.

Requirements

High school diploma or GED required, college degree in Business preferred
Three years of branch banking experience with one year of supervisory experience required
Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.
Strong knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
Proficient in Microsoft Office specifically Word, Excel, and Outlook
Excellent organizational, communication and time management skills
Demonstrated ability to cross-sell and explain Bank products and services with confidence and authority.
Excellent interpersonal and professional leadership skills
Ability to remain professional and composed under pressure
Exceptional listening skills
Ability to prioritize tasks and to delegate them when appropriate
Mobility sufficient to perform activities required of position, including travel to branch locations
Manual dexterity for the functional operation of office equipment, such as computers, calculators, etc.
Ability to actively engage in necessary communications with both internal and external customers.

Responsibilities

Assists customers in their selection of various accounts, products and services available from the Bank; recognizes opportunities to offer customers products/services that may add value to their banking relationship
Assists business customers with online banking, cash management, business debit cards, overdraft DDA lines of credit and merchant card services
Provides overrides, check approvals and quality control of transactions and documents processed by Tellers, Head Tellers & CSRs
Interviews loan applicants and assists customers in the completion of consumer credit applications for non-mortgage loan products
Refers mortgage and commercial loan requests to the Regional Lending Team
Assumes responsibility for various branch functions in the absence of staff members or in overload situations
Assists in attaining established Bank goals through active participation in sales programs
Provides leadership, training, and support to colleagues
Assists with performance evaluations that are timely and constructive
Coordinates communication with branch staff
Participates in internal committees/projects
Oversees and assists with the preparation of all branch reports for approval by manager
Adheres to Bank policies and procedures required by federal and state statutes, laws and regulatory rules
Adheres to Company’s Safety and Security Policies and Procedures
Adheres to Company’s behavioral standards and Core Values, which are Trust, Customer Commitment, Teamwork, Excellence and Performance
Performs other duties as assigned by management

Benefits

Medical, Dental and Vision insurance offered 1st of the month following 30 days of employment
Paid Time Off (PTO) starts at 3 weeks per calendar year (prorated for new hires based on start date)
12 Paid Holidays (including Birthday)
401K retirement plan with up to a 4% Company match and immediate vesting
Tuition Reimbursement
Employer paid life insurance
Employer paid disability insurance
Voluntary life and disability insurance
Employee Assistance Program
Employee Discounts and Perks