Assistant Branch Manager - South Broadway, Saratoga Springs
About The Position
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join the South Broadway team as a: Assistant Branch Manager - South Broadway, Saratoga SpringsThis opportunity may be perfect for you if you have experience in:> Relationship Building and Sales > Manage, Coach, and Counsel Team Members> Excellent Customer Service and Communication Skills About this position:Responsible for performing a variety of management duties. Assists in communicating policies and procedures and management reporting. Supports the Branch Manager and helps lead the branch team.
Requirements
- Associates degree or equivalent experience required
- 4 years of experience in banking, customer service, or retail sales required
- Ability to achieve NMLS certification and Signature Guarantee certification
- Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management
- Sales and referral experience; knowledge of products and services a plus
- Proficient in Microsoft Office Suite: Word, Excel, and Outlook
- Travel to various branches as needed
- Work rotating Saturday schedule
- Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.
- Must be able to repetitively use a telephone and computer mouse and keyboard.
- Ability to lift/move up to 15 lbs.
Nice To Haves
- 1 year of supervisory experience preferred
Responsibilities
- Provide consistent, outstanding customer service by anticipating and reacting to customer needs.
- Manage, coach and counsel staff to meet department goals and achieve performance standards; encourage continuous improvement for career development.
- Analyze and compare department and individual staff performance to expectations and goals; make necessary adjustments to meet goals.
- Oversee daily branch operations in absence of Branch Manager.
- Provide training, support and guidance as appropriate to co-workers and customers.
- Support sales efforts of Company; actively participate in Cross-Sell Program and make referrals as appropriate.
- Solicit new business while maintaining current customer relationships.
- Perform duties of all branch employees.
- Oversee and adhere to requirements pertaining to branch security, fraud prevention, and Bank Secrecy Act; identify counterfeit currency and monetary instruments.
Benefits
- Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
- Medical, Dental, and Vision Insurance and Flexible Spending Plan
- Multiple retirement plans including: 401(k), Pension, and Employee Stock Ownership
- Education and Tuition Reimbursement
- Employee Assistance Program for our employees and their immediate family members
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
