Assistant Branch Manager - North Clermont, FL

Trustco Bank•Clermont, FL

36d

About The Position

Join Our Dynamic Banking Team and Lead with Excellence! Are you a motivated leader with a passion for delivering exceptional customer service and driving branch success? We are seeking a highly skilled and dedicated Assistant Branch Manager to support our Branch Manager in orchestrating the seamless operation of our branch, fostering a trusted environment, and elevating the customer experience. This pivotal role offers the chance to influence our community's financial well-being and grow professionally within a reputable institution. As the Assistant Branch Manager, you will be the vital right hand to our Branch Manager, overseeing daily operations, supervising staff, and ensuring our branch functions with efficiency, security, and warmth. Your expertise in residential mortgages, IRA services, and personal banking products will empower you to deliver tailored solutions that meet our clients' needs. Key Responsibilities Operational Leadership: Stepping into the Branch Manager's shoes during their absence, managing staff, and maintaining smooth day-to-day operations. Team Supervision: Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability. Branch Branding & Growth: Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service. Customer Engagement: Personally, connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards. Compliance & Accuracy: Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies. Performance & Standards: Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance. Professional Development: Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education. This job description is not exhaustive; duties and responsibilities may change at any time with or without notice.

Requirements

High School Diploma or equivalent
Proven supervisory and leadership experience
Strong customer service background
Cash handling expertise
Excellent verbal communication skills
Fluent in English; bilingual a plus
Access to reliable transportation
Well-organized and adept at managing multiple priorities
Team-oriented with the ability to thrive in collaborative environments
Ability to lift 10-20 lbs., stand for extended periods.

Nice To Haves

Bachelor's degree.
Previous banking or financial services experience
Familiarity with residential mortgages, IRA services, and personal banking products

Responsibilities

Stepping into the Branch Manager's shoes during their absence, managing staff, and maintaining smooth day-to-day operations.
Overseeing Head Teller and Teller teams, fostering a culture of excellence and accountability.
Building a strong branch identity, promoting sales initiatives, and championing exceptional customer service.
Personally, connecting with clients and prospects, resolving issues efficiently, and ensuring satisfaction aligns with our high standards.
Reviewing and approving transactions such as large check cashing, bank checks, and ledger entries, while maintaining strict adherence to policies.
Striving to meet and exceed branch performance metrics, focusing on operational controls, security, and regulatory compliance.
Continually enhancing your banking acumen and sales techniques through training, workshops, and ongoing education.