Assistant Branch Manager

Community 1st Credit Union•Ottumwa, IA

About The Position

Are you ready to take your career to the next level? As an Assistant Branch Manager at our Ottumwa Venture location, you'll become a driving force in enriching the lives of our members and the community. Join a team that champions innovation and embraces a culture of customer-centricity. You'll have the opportunity to solve complex problems daily, fostering excellence and integrity in every interaction. Your passion for member service will directly impact our growth and success, while also enhancing your leadership skills in a dynamic and energized environment. Branch operation hours for the Ottumwa Venture location are Monday-Friday 11am-7pm, Saturday 9am-5pm, and Sunday 10am-4pm. You won't just be managing a branch; you'll be part of a visionary movement that prioritizes connection and support in the financial landscape. Benefits package includes: Medical, Vision, Dental, Flexible Spending Account, Education Reimbursement, Life Insurance, PTO, Paid Volunteer Time, Sick Time, and an amazing 401K plan (10% company contribution). C1st is proud to consistently be rated as a Top Workplace in Iowa . Make a difference as a Assistant Branch Manager As an Assistant Branch Manager at Community 1st Credit Union, you will engage with members daily, ensuring their needs are met with excellence and care. You'll support the Branch Manager in overseeing branch operations, including supervising staff and maintaining a high-performance culture. Expect to drive service initiatives, addressing member inquiries and resolving issues efficiently to foster customer loyalty. You will analyze branch performance metrics and implement strategies for improvement, all while embodying our core values of integrity and innovation. Additionally, you'll facilitate staff training and development, empowering your team to deliver outstanding service and connect deeply with our members. Each day will present new challenges, requiring you to be a proactive problem solver and a passionate advocate for our community. What we're looking for in a Assistant Branch Manager To thrive as an Assistant Branch Manager at Community 1st Credit Union, you will need exceptional interpersonal and communication skills to cultivate strong relationships with both members and team members. A problem-solving mindset is crucial, enabling you to address challenges swiftly and innovatively. Strong organizational abilities will help you prioritize tasks and manage the daily operations of the branch effectively. Being member-centric is essential; you should have a genuine passion for understanding member needs and delivering top-notch service. Leadership skills are key - motivating your team while fostering a positive, energetic atmosphere will drive performance. Additionally, analytical thinking is necessary for evaluating branch performance and implementing improvements. Adaptability will allow you to thrive in a fast-paced environment, embracing new approaches that enhance the credit union's impact within the community. Are you ready for an exciting opportunity? At C1st, employees are not only encouraged to get involved in their communities - but they are also actively supported, as C1st offers paid volunteer time for all employees. If you're looking to join a team that makes a difference both at work and in the community, C1st is the place for you. Join us in making a difference in our members' financial journeys. Apply now for this exciting opportunity.

Requirements

Exceptional interpersonal and communication skills to cultivate strong relationships with both members and team members.
A problem-solving mindset is crucial, enabling you to address challenges swiftly and innovatively.
Strong organizational abilities will help you prioritize tasks and manage the daily operations of the branch effectively.
Being member-centric is essential; you should have a genuine passion for understanding member needs and delivering top-notch service.
Leadership skills are key - motivating your team while fostering a positive, energetic atmosphere will drive performance.
Analytical thinking is necessary for evaluating branch performance and implementing improvements.
Adaptability will allow you to thrive in a fast-paced environment, embracing new approaches that enhance the credit union's impact within the community.

Responsibilities

Engage with members daily, ensuring their needs are met with excellence and care.
Support the Branch Manager in overseeing branch operations, including supervising staff and maintaining a high-performance culture.
Drive service initiatives, addressing member inquiries and resolving issues efficiently to foster customer loyalty.
Analyze branch performance metrics and implement strategies for improvement
Facilitate staff training and development, empowering your team to deliver outstanding service and connect deeply with our members.