Assistant Branch Manager

WORKERS FEDERAL CREDIT UNION • Athol, MA

7h • $27 - $34 • Onsite

About The Position

The Assistant Branch Manager supports the Branch Manager in overseeing the daily operations of the branch.

Requirements

• High School diploma or equivalent required.
• Minimum of 3-5 years of experience in retail banking.
• Must be registered with the National Mortgage Licensing System ("NMLS") and maintain active status and accurate registration information on file. Provides changes to any individual information (such as an address or name change) as they occur directly into the NMLS system or to the HR Department within 20 days of such change.

Nice To Haves

• Bachelor’s degree in business, Finance, or a related field is preferred.

Responsibilities

• Assist the Branch Manager with overseeing branch performance in member satisfaction, operations, scheduling, appointment management, and branch opening/closing.
• In the absence of the Branch Manager, assumes responsibility for managing the branch including opening and closing the branch and ensuring sales and service activities continue.
• Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
• Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs
• Open and service all types of WCU deposit and loan accounts.
• Encourage and assist members in resolving financial challenges and achieving goals.
• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing.
• Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
• Participate in community events and networking activities to promote the credit union and build relationships.
• Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
• Assist the Branch Manager with monitoring and analyzing branch performance metrics, including sales, service quality, and operational efficiency.

Benefits

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED