Assistant Branch Manager

Catalyst Bank•Port Barre, LA

55d•$40,000 - $50,000

About The Position

Provide Branch Manager with support, assistance, and leadership regarding all aspects of branch operations to ensure superior service is provided to all internal and external customers. Assist with the development, modification, and implementation of procedures for daily branch operations. Assure the financial service needs of each member are promptly, accurately, and courteously fulfilled. Responsible for the maintenance and security of the branch facility and its contents in the absence of the Branch Manager.

Requirements

High school diploma or equivalent.
Minimum of one to two years prior management or supervisory experience.
Minimum of five years of experience in a full-service financial institution or other retail customer service profession with exposure to a variety of programs/products.
Ability to speak and write clearly and effectively to achieve the desired effect in a variety of communications settings and styles.
Dedication to meeting the expectations and requirements of internal and external customers, use feedback for continuous improvement, and develop and maintain effective relationships.
Ability to prioritize tasks to use time efficiently and attend to a broad range of activities.
Ability to generate new and unique ideas as solutions to operational or customer service issues and develop non-traditional ways of doing business.
Must have excellent knowledge of Microsoft Office products, including but not limited to Word, Excel, and Outlook.
Have a proactive and positive attitude toward customers, supervisors, co-workers, and the bank.
Ability to handle multiple projects simultaneously and work with limited supervision, exercising own initiative and judgment.
Willingness to attend training seminars and meetings outside normal working hours.

Responsibilities

Support Branch Manager in all areas of branch operations, including but not limited to customer services, lending, staff performance management, compliance, and facilities; performs duties independently in Branch Manager’s absence.
Actively educate and inform customers on bank products and actively cross-sell all products and services.
Identify potential lending opportunities.
Assist customers with account inquiries in a timely and accurate manner and perform all functions associated with account maintenance as requested including, but not limited to, personal and account data changes, address changes, and account closures.
Complete consumer loan applications, answer questions, and verify applications for completeness.
Communicate loan decisions that are not in conformance with bank regulations and policies.
Perform regular cash audits on cash drawers on a random basis as well as cash audits on vault, TCR and ATM cash.
Travel to any branch location for support as requested by management.
Resolve and follow-up on customer complaints and issues with the highest quality customer service.
Attend seminars, training sessions, and meetings as required by management.
Assist in any special projects or assignments as requested by Branch Manager.
Perform other duties as assigned.