Assistant Branch Manager
About The Position
People First is looking for a floating Assistant Branch Manager to join the Retail Team! This individual will support the Branch and Senior Branch Manager with the overall successful operation of the retail branch office, including leading the sales, service, and operational functions. Ensures established policies and procedures are followed. Responsible to serve, satisfy, and offer a full range of services to the credit union members and prospective members. Ensures members are promptly and professionally served. Assists in training, directing, and supervising branch staff.
Requirements
- Must travel to all of our branches to cover as needed.
- Associate’s Degree in a related field preferred. PA Notary or required to become a notary within the first 90 days of employment.
- At least three years of related experience in a financial institution is required
- A minimum of one year of supervisory experience is strongly preferred.
- Thorough knowledge of financial services and products
- Understanding of related legal and regulatory requirements.
- Familiarity with Branch functions, policies, and procedures.
- Strong interpersonal, leadership, and supervisory skills.
- Ability to build consensus and motivate others.
- Ability to maintain an effective and efficient workflow.
- Ability to adapt to new technology and processes.
Responsibilities
- Fills in as Branch Manager, when needed.
- Develops a sales and quality service culture throughout the branch by acting as a coach and team leader to improve performance, instill a positive attitude, and motivate branch employees.
- Conduct one-on-one coaching sessions and observations with all team members, providing feedback to ensure they meet expectations and are on target to meet assigned goals.
- Assumes responsibility for maintaining operations efficiency and proper cash controls.
- Performs security routines, including opening and closing branch office and vault. Ensures branch building, grounds and equipment are well maintained.
- Effectively supervises branch staff, ensuring optimal performance.
- Ensures that the branch office is properly staffed and that the staff is adequately trained with respect to product knowledge and sales/referral techniques.
- Assumes responsibility for establishing and maintaining effective, professional business relations with members.
- Fills in and performs Teller and Member Relations Associates duties, as needed.
- Community engagement.
Benefits
- Excellent medical, dental, and vision plans
- Health reimbursement account
- Flexible Spending and Dependent Care Accounts
- Group Term Life Insurance
- Short-Term and Long-Term Disability
- Paid time off
- 401 (k) Plan with company match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
