Assistant Branch Manager - Maryville Branch

ORNL Federal Credit Union•Maryville, TN

30d•Onsite

About The Position

Assists Branch Manager with the daily operations of a full-service Credit Union branch serving as backup when needed and providing leadership and guidance to employees. Ensures the branch is in compliance and contributes to the growth plans of the branch and Credit Union by providing friendly member service, handling member issues, and offering additional products and services to benefit members.

Requirements

Two or more years of customer service and sales experience is required.
A high school education or GED required.
Excellent written and verbal communication skills, including business writing ability.
Excellent time management, organizational skills and accustomed to working with deadlines.
Strong customer service orientation, detail oriented and accurate.

Nice To Haves

One or more years of leadership and/or supervisory experience, preferably in a financial institution, preferred.
One or more years of financial services experience preferred.
A two-year college degree or completion of specialized course of study in a related field preferred.

Responsibilities

Receives and processes member financial transactions including new accounts and account maintenance, account disputes, loan requests and loan maintenance, debit cards, safe deposit box requests, money transfers, and other teller transactions as needed
identifies sales opportunities and recommends products and services to members as appropriate
answers questions
serves as Branch Manager/Head Teller when need arises
Assists with ongoing employee development, mentoring, and employee performance evaluation.
Conducts meetings, staff training, schedules employees, and reviews daily timesheets.
Audits and maintains proper controls on branch and employee security, Safe Deposit Boxes, and all cash.
Maintains compliance with established Credit Union policies and procedures.
Assists internal departments and members with account research requests and delivers information to employees and/or members involved.
Assists with buying and selling cash to and from tellers.
Maintains vault and cash disp ense machines when the vault custodian is not available.
Files daily branch and negotiable instruments reports.
Assists with staffing needs, including hiring and training within the branch, as needed.
Maintains all department office supplies and communicates with outside vendors.
Participates in community events as appropriate outside the Credit Union.