Assistant Branch Manager

Langley Federal Credit Union•Yorktown, VA

9d•Onsite

About The Position

Oversees the branch's operations and helps grow the assigned branch's business. In partnership with the Branch Manager, supervises Branch Services staff and utilizes resources to provide members of Langley with impeccable service. Maintains exceptional service quality by training the staff to utilize consultative selling to offer financial products and services that meet or exceed members’ needs. Provides Branch Services Staff on-going individual coaching and ensures their continued development.

Requirements

A bachelor’s degree in a related field, four years of sales or service experience advising customers when choosing between options, or an equivalent combination of education and experience is required.
4 years of financial institution experience required.
Employees in this position are required to obtain and maintain a valid Notary Public commission within six (6) months of their hire date as a condition of continued employment.

Nice To Haves

One year of supervisory experience preferred.

Responsibilities

Supervises operational and administrative activities, including timekeeping, scheduling, balancing, opening, and closing.
Grows market share of loans and deposits for new and existing members.
Supports and coaches the sales and service culture by providing weekly, monthly, individual, and team coaching to drive branch results that align with achieving Success Sharing goals.
Delivers ongoing feedback on staff performance and development.
Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
Serves as a mentor and role model for all staff including providing on-site training.
Actively participate in cross-departmental collaboration to ensure effective and efficient communication.
Participates in ongoing evaluation of processes and procedures to ensure the member experience is met.
Processes new accounts, additional share types, and IRAs following policies to ensure compliance with BSA and US Patriots Act laws.
Processes consumer loan products and services, including personal, auto, home equity line of credit, and credit cards, ensuring compliance with federal regulations and credit union policies and procedures.
Processes all types of transactions for members including, balance inquiries, transfers, payments, loan advances, account opening, and all other requests.
Provides assistance to members with all account and loan-related service needs, including offering financial advice that will improve their financial well-being.
Complies with all Credit Union policies and regulatory requirements.
Works at other branch locations as needed.