Assistant Branch Manager

Dime Bank•Norwich, CT

53d

About The Position

The primary purpose of this position is to assist the Branch Manager in the efficient operation of the branch, including ensuring all staff associates provide consistent, high quality customer service, including cross-selling products and services and managing referrals to meet or exceed the Branch’s defined objectives. Manages operations in strict accordance with bank regulations and policies.

Requirements

Requires an Associates degree or parallel experience in banking and an adherence to the bank’s training policies and requirements.
Knowledge of financial products and services sales, and banking regulations.
Aptitude for mathematics
Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
Excellent customer service, including customer relationship building and product and services referral skills
First-rate supervisory skills
Top-notch communication skills
Competent keyboard skills and familiarity with computers
Organizational skills, i.e., maintain an organized and efficient workspace
Able to promote team building skills
Initiative
Ability to work closely and harmoniously with others in a busy environment

Responsibilities

Supervises assigned branch personnel and performs the duties of the Branch Manager in her/his absence in the daily operation of the branch
Handles HR-related performance management of assigned staff, i.e., issuing warnings, conducting appraisal reviews, evaluating staff performance for salary adjustments, promotions, etc.
Works closely with Head Teller to ensure adequate staffing, resolve scheduling conflicts and personnel issues
Guides, advises, and assists with staff training
Employs problem-solving skills and sound judgment in resolving customer problems, concerns, requests
Explains, promotes, refers, sells, and/or cross-sells products and services based on customers’ needs
Uses sales and services techniques to encourage retention and expand customer relationships
Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals
Operates the branch within established cost controls and allowances, including preparing data for annual budget, branch reports
Works with Branch Manager to ensure branch is operationally sound
Originates mortgages and loans within designated lending authority and processes loans originated by the Branch Manager
Processes transactions on the bank’s operating system(s)
Opens and closes the branch in compliance with security procedures
Performs other assigned duties essential to the operation of the branch
Occasionally “fills in” for other branches at the request of management
If SBLI licensed, meets or exceeds defined sales goals
May participate in business development activities
Actively participates in community service and consistently represents Dime Bank in a professional manner.