Assistant Branch Manager

Enterprise Bank & Trust•Alhambra, CA

2d•$25 - $32

About The Position

Summary: Provides the day- to-day operational management of the branch. Ensures that the branch is adhering to bank policies and procedures. Supervises the activities of branch personnel, including tellers and financial services representatives. Provides leadership and guidance to ensure associate engagement and development. Essential Duties and Responsibilities: Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas. Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues. Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service. Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance. Ensures all company policies and procedures pertaining to branch operations are followed. Handles customer concerns; escalates customer concerns to Branch Manager as needed. Assists in coordinating recruitment and training of Branch staff. Completes new accounts and teller activities as needed. Accepts and completes projects and other miscellaneous duties as assigned. Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards. Other duties as assigned. Must be willing to travel up to 10% of the time to help out other branches. Must be bilingual in Spanish.

Requirements

Excellent leadership, interpersonal, customer service skills.
Strong organizational skills with a high degree of accuracy.
Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
Team oriented, possesses a positive attitude and works well with others.
Strong oral and written communication skills.
Excellent problem solving skills.
High School diploma or equivalent required
Minimum of two years banking experience required
Customer service experience required
Skilled in operation of a personal computer, including Microsoft Word and Excel.
Google Suite
IBS
Salesforce
Notary License where applicable

Nice To Haves

Bachelor’s degree in business related field or equivalent experience: or equivalent combination of education and experience
Experience working in an environment with individual and team goals preferred
Previous supervisory experience preferred

Responsibilities

Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.
Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.
Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
Ensures all company policies and procedures pertaining to branch operations are followed.
Handles customer concerns; escalates customer concerns to Branch Manager as needed.
Assists in coordinating recruitment and training of Branch staff.
Completes new accounts and teller activities as needed.
Accepts and completes projects and other miscellaneous duties as assigned.
Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.
Other duties as assigned.
Must be willing to travel up to 10% of the time to help out other branches.
Must be bilingual in Spanish.