Assistant Branch Manager

Scott Credit Union•Edwardsville, IL

26d•Onsite

About The Position

The Assistant Branch Manager I/II is responsible for the day to day operations of the branch. The Assistant Branch Manager will ensure the branch’s success in the Branch Manager’s absence. This includes working with employees to ensure exceptional member service is offered, members are educated around SCU products and services, tasks are completed, and the branch runs efficiently.

Requirements

High school diploma orGED
Minimumthree years of diversified experience working in a customer service environment or a financial institution
Personal computer experience to include Microsoft Office products, OR;
Successful completion of all requirements of the Scott Credit Union Branch Manager Trainee Program

Responsibilities

Coach,leadand motivate branch employees: promote participation in cross sales of products and services: provide training where applicable. Meets with employees regularlyoran individual and group basis toestablishand reinforce sales/service goals.
Develops, plans, and schedules for the efficient use of materials, machines, technologicalequipmentand employees resulting in outstandingservice-delivery.
Sets clear expectations for employee performance and responsibilities, coordinates work and procedures, evaluatesprogress,and provides feedback.
Ensures branch reports andtaskare completed with accuracy andmeetsdeadlines.Reviews and research errors and ensure accountability of those involved as well as recognizing training and coaching opportunities.
Inputs consumer loan applicationsin accordance withSCU loan policy and federal lending regulations,counselsand advises members on financial situations and cross-sells credit unionproducts and services.
Responsible for providing prompt, professional, helpful,knowledgeableand courteous member service. Investigates member concerns,researchesandfinalizesa resolution.
Participates in community activities to promote and market the branch and Scott Credit Union.