Assistant Branch Manager

WaterStone Bank•Wauwatosa, WI

About The Position

The Assistant Branch Manager assumes a leadership role in the training and development of retail employees and coordinates the daily administrative and operational functions of the branch. Strengthens and upholds customer relationship building practices through the attainment of operational excellence, sales, and delivery of superior customer service.

Requirements

2 years of sales experience and 2 years of previous supervisory or lead experience
High School Diploma or general education degree (GED)
An individual must be flexible in work schedule and have the ability to travel between office locations if warranted.
A valid driver’s license is required.
Driving record must be in accordance with WaterStone Bank’s Vehicle Safety Policy.
Banker Certification completion upon promotion or within 18 months of hire or promotion date
Direct Reports – 1 – 10
Indirect Reports – 0

Nice To Haves

6 months experience of business development experience

Responsibilities

Assists Community President in implementing and maintaining all sales and management initiatives including reaching branch goals, along with coordinating and managing branch administrative and operational processes and workflow procedures.
Conducts onboarding training of new hired or promoted employees within branch banking.
Offer bank products to existing or prospective customers using the established sales process while maintaining sales and procedural proficiency in all services.
Accurately open, maintain and close deposit accounts and services.
Participates in community involvement and business development activities, including business prospecting to promote the bank’s products and services to prospective business customers.
Submits referrals to other appropriate lines of business including, Residential lending, Business Banking, Commercial Real Estate, WIS, and Merchant Services to meet customer’s financial needs.
Motivates, coaches and develops retail staff through education, technical and sales training, constructive feedback, and performance management ensuring staff provides prompt, efficient, accurate and friendly services to customers according to WSB’s service expectations.
Works with Community President to maintain adequate staffing and ensure proper handling of employee situations.
Conducts interviews, hires, monitors individual progression, evaluates, disciplines, or terminates employees when necessary.
Maintains knowledge of WSB’s core processing system, WSB products and services, WSB policies and procedures, and regulatory requirements governing retail accounts.
Other duties as assigned.