Assistant Branch Manager

Blue Foundry Bank•Jersey City, NJ

39d

About The Position

The Assistant Branch Manager is responsible for assisting with all aspects of the branch sales and operation in accordance with banking regulations and bank procedures. In this role, you will provide customers with exceptional financial support and advice providing quality service. Tapping into your ability to establish meaningful relationships, professionally and knowledgably address customer concerns, and utilize and implement new technology is paramount to the success of the Assistant Branch Manager. In addition, our comprehensive compensation package includes medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement. The rate of pay is the minimum amount offered for this position. Blue Foundry Bank will compensate employees in a fair and equitable manner, taking into consideration education, skills, current and relevant experience, among other factors. This position is eligible for incentive pay based on achievement of company and/or individual goals.

Requirements

High school diploma or equivalent AND a minimum of 3 years banking or retail experience with an emphasis on supervisory, sales, and customer service skills.
Effective communication, interpersonal skills, customer service and sales skills.
Strong organizational and follow-up skills
Demonstrates effective sales and service behaviors.
Ability to speak with poise and confidence.
Ability to explain procedures and understand both verbal and written instructions.
Ability to interact with others in a positive manner.
Knowledge of retail banking regulations and retail branch operations
Must be mobile to meet the needs of the business, working flexible hours in various branch locations.

Nice To Haves

College degree preferred.

Responsibilities

Assumes responsibility of Branch Acquisition Manager in their absence, managing the customer experience, operations and sales activities, and employee development.
Assist with training, role play, and coaching staff to consistently provide quality service to maximize customer satisfaction.
Create environment conducive to developing long lasting relationships.
Maximize customer satisfaction by delivering quality service.
Engage customers to deepen relationships, gauge customer satisfaction
Have strong understanding of Bank's consumer and business products and services.
Understand and listen to our customers and deliver appropriate consumer and business solutions.
Competently and confidently teach self-service options to customers
Participate in branch activities planned by Branch Management.
Assist with scheduling of branch personnel to ensure adequate staffing for maximum customer service and daily operations functions.
Ensure timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, reports, and other duties as assigned in accordance with policy.
Practice and display behaviors which are focused on achieving individual and branch goals.
Open new accounts and related products/services; debit card, direct deposit, etc.
Perform all teller related duties and activities related to the processing of various types of accounts and ensure compliance with application regulations, policies, and procedures.
Compliance with all Bank Secrecy Act regulations, Customer Identification Program and know your customer requirements.
Promote the security and safety of all employees and customers by complying with the Security Program.
Remain current and implement all bank policies and procedures in a timely manner, including Code of Conduct.
Participates in business development efforts.
Working within Bank policy to preserve the security of all Bank assets.
Ensure the branch is open and closed in compliance with procedures.
Supervise vault operations, other cash drawer operations, and various areas of the branch adhering to dual control procedures.
Maintain confidentiality of customer information by complying with the Privacy Policy. Comply with established policies and procedures when responding to inquiries and requests.
Handle customers with unique situations or in conflict with bank policies or procedures to ensure positive customer results. (Timely and adequate responses while maintaining the integrity of the Bank's policies and quality service levels).
Knowledge and understanding of Human Resource policies as set forth by the Bank.
Assist in other areas of the bank/branch as assigned.