ASSISTANT BRANCH MANAGER

GREATER NEVADA CREDIT UNION • Carson City, NV

55d • $48,000 - $67,000 • Onsite

About The Position

The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution.

Requirements

• 2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military or first responder experience, education
• 2-4 years of experience in banking or financial services industry
• Dynamic leader
• Branch operation excellence promoter
• Champion of member experience
• Growth-oriented Advocate
• Specialist in member issue resolution

Responsibilities

• Lead by example, inspiring team members to achieve excellence in their roles.
• Foster a positive and motivating work environment conducive to productivity and growth.
• Provide guidance, mentorship, and support to branch staff to enhance their professional development.
• Ensure adherence to operational policies, procedures, and compliance standards.
• Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
• Collaborate with the branch manager to develop and execute strategies for continuous improvement.
• Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.
• Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
• Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
• Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
• Serve as the primary point of contact for resolving complex member issues and complaints.
• Utilize effective problem-solving skills to address member concerns promptly and efficiently.
• Work closely with internal departments to escalate and resolve issues that require additional support or expertise.
• Implement measures to prevent recurring issues and enhance overall member satisfaction.
• Acts as Branch Manager when Branch Manager is not present.
• Includes addressing personnel matters as assigned.

Benefits

• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees