Assistant Branch Manager, Simi Valley

VENTURA COUNTY CREDIT UNION•Simi Valley, CA

1d•$29 - $36•Onsite

About The Position

At VCCU, we are proud of the work we do to improve the financial well-being of our members and our community. If you seek meaningful work building stronger financial futures and aspire to create a positive difference in your community, we’d love to hear from you! About the Role The Assistant Branch Manager works under the leadership of the Branch Manager to deliver exemplary service to our membership and internal staff. They are responsible for mentoring Tellers and Member Service Reps to practice and uphold VCCU’s Shared Values and Mission working in the best benefit of our membership and community partners. This position is based at our Simi Valley Branch location. Shifts may include: 8AM – 5:30PM (M-W), 8AM – 6PM (Th-F), 8:30AM – 2:30PM (Sat)

Requirements

Minimum (3) years’ experience required in banking/Credit Union operations, specifically as a lead teller and processing new accounts and loan funding.
(1) year of previous supervisory/management experience at a financial institution.
Fluency in Spanish banking terminology strongly desired.

Nice To Haves

Working knowledge of the following systems – Symitar/Episys, MeridianLink, Microsoft 365, SharePoint, and Genesys Cloud.
A dedication to service, working with organizations that seek to improve the lives of people in your community.

Responsibilities

Support in the training and coaching of Tellers and Member Service Reps while maintaining operational integrity and minimizing potential losses to the membership and credit union.
Assist with performance management, including monitoring cash drawers and limits, developing sales and referral goals, overseeing meal/rest breaks, creating schedules, and creating future goals and develop plans to improve employee’s performance.
Serve as acting Manager in the absence of the Branch Manager.
Engage in decision-making by providing overrides, check approvals, and handling members’ concerns/complaints with minimal assistance.
Participate in community outreach events and efforts, along with the Branch Manager, to promote the credit unions products and services.
Perform teller functions, as needed. Including processing deposits, withdrawals, transfers, loan payments, account closeouts, bond redemptions and file maintenances as directed; cashes checks; activates and changes PINs for ATM and debit cards; issues cashiers’ checks, credit union checks and traveler’s checks; processes mail, Night Deposit and Quick Drop deposits; generates statements; accepts stop payment requests.
Perform new account functions, as needed. Including opening establishing new memberships, funding loans, and identifying referral and cross-sell opportunities based on account history and member needs.