Assistant Branch Manager

Bank Newport•Providence, RI

52d

About The Position

Offering new and exciting career opportunities, BankNewport is committed to providing our employees the resource and guidance to develop careers that are challenging and rewarding. So, if you're looking for a great professional opportunity, know that BankNewport will empower and invest in you. POSITION SUMMARY The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff. The Assistant Branch Manager is responsible for overseeing the bankers, ATM balancing, account opening and customer service duties. The Assistant Branch Manager must be proficient with all personal and business banking products and services. Although not primarily responsible for account opening, the Assistant Branch Manager will be available to assist bankers during peak periods. The Assistant Branch Manager is responsible for coaching bankers to meet sales goals.

Requirements

BA/BS degree preferred or equivalent retail operations.
At least three (3) years of customer service and sales experience.
Supervisory experience preferred.
Must have excellent communication, problem solving, analytical, organizational, customer service and sales skills.
Must be able to handle multiple tasks simultaneously.
Individual must be proficient with technology and Microsoft Office, specifically word and excel.

Responsibilities

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers.
Fully participates in the Bank's "All In" incentive program. Consistently meets branch team goals.
Responsible for coaching bankers on service standards, identifying customer needs and providing needs based solutions. Coaches team to deliver the highest level of customer experience and goal attainment.
Conducts daily outbound calls to customers to look for opportunities to enhance customer relationships.
Opens and closes the branch, following security procedures. Responsible for effective branch operations.
Acts as a mentor and trainer for newly hired bankers includes completing monthly certifications for new bankers to determine proficiency and knowledge in role. Provides written action plans to develop bankers into fully proficient banker role.
Facilitates meetings to disseminate operational information. Keeps staff informed of pertinent changes in operational policy and procedures.
Prepares banker performance appraisals and performance improvement as required.
Schedules bankers to insure adequate branch coverage at all times.
Maintains adequate supplies at the Branch.
Balances and troubleshoots ATM/debit card concerns.
Maintains proper teller and vault cash levels, including ordering coin and currency.
Reports facility/building concerns to maintenance.
Responsible for making sound decisions with overriding and approving complex transactions.
Meets with staff regarding branch security and safety issues. Maintains and tests alarms and other security devices.
If selected, candidates must meet and follow all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and acquiring a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).
Participates in branch and bank community service activities
Performs related and unrelated duties as may be needed.