Assistant Branch Manager

Space Coast Credit Union-posted 4 months ago
Full-time • Mid Level
Remote • Savannah, GA
Credit Intermediation and Related Activities
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The Assistant Branch Manager responsibilities are to coach, develop, and lead branch employees to obtain individual, branch, and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar's objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch, which are documented in the annual business plan. The Assistant Branch Manager must maintain a high level of participation within the VyStar leadership team and promote, reinforce, and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities.

  • Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
  • Train, encourage, enable, and coach employees to embrace VyStar's Standards of Excellence and Behaviors of Excellence.
  • Model all VyStar Excellence behaviors while performing job duties.
  • Develop staff for succession planning within the branch network and other lines of business.
  • Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate and timely.
  • Assist the BVP by partnering with internal departments dependent upon referrals for success.
  • Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
  • Provide ongoing coaching for direct reports including side-by-side evaluations and monthly performance reviews.
  • Conduct daily team huddles and weekly sales meetings which include training on products and services.
  • Prepare and administer performance appraisals for direct reports.
  • Analyze data to determine and implement staffing changes as needed.
  • Support and participate in all Credit Union initiatives and campaigns.
  • Ensure compliance with regulations, policies, and procedures and perform audits.
  • Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
  • Work from home during branch closures.
  • Actively lead by example through community service supporting the VyStar brand.
  • Create and maintain an inclusive and professional environment where all team members are respected.
  • Resolve member concerns independently and escalate more complex concerns as appropriate.
  • Provide counseling to members and employees on all financial matters.
  • High school diploma/GED is required.
  • 3+ years in a customer service, sales, community service, military service, or leadership role is required.
  • 2 years' experience in a lead role within a financial institution is preferred.
  • Associate's degree is preferred.
  • Strong teaching and mentoring skills.
  • Ability to work in a fast-paced, changing environment.
  • Competitive pay.
  • 401(k) Plan.
  • Extensive paid technical and on-the-job training program.
  • Tuition reimbursement available to all full and part-time employees.
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